topic Re: SMS messages not sending in Network

SMS messages not sending

Elkingdl — Wed, 08 Nov 2023 17:46:25 GMT

A couple of months ago I transfered my number from ID to Three on a new iPhone 15. Since then I’ve had problems sending normal SMS messages - they just end up saying message sending failed.

weird thing is, the problem is intermittent. For some people sms works fine, for others it fails.

ive tried all the normal Apple suggested stuff to solve it, but its not working. Removing the sim, airplane mode on off, even tried it resetting the phone. Nothing fixes it. iMessage works fine, nothing else does.

Any suggestions?

Re: SMS messages not sending

JohnM — Fri, 10 Nov 2023 17:08:43 GMT

Hey @Elkingdl,

We are sorry to hear that you are having this issue with your SMS, this is certainly not what we want our customers to experience and we know how much of an inconvenience this will be.

I have sent you a private message to give you more information on the matter.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: SMS messages not sending

Dan73 — Mon, 08 Jul 2024 14:20:18 GMT

Hi, I’m having exactly the same problem just now. Anything you can do to help? Thanks.

Re: SMS messages not sending

JonathanB — Tue, 09 Jul 2024 13:22:38 GMT

Hi @Dan73,

We'll do our best to help. Can you tell me a bit more about what's been happening:

Did you recently join Three by porting your number over from another provider?
Are you also using an iPhone like the original poster?
Are texts failing to one, some, or all numbers you try?

Let me know on the above and we can hopefully give some more advice.

Thanks,
Jonathan

Re: SMS messages not sending

AlanP — Thu, 13 Feb 2025 08:56:04 GMT

@JonathanB Am having the same problem. Any advice?

Ported. Iphone. Some texts failing (e.g. international) and not others.

Thanks.

Re: SMS messages not sending

AlanP — Thu, 13 Feb 2025 09:00:00 GMT

@JonathanB Hi am having the same problem. Was there any advice? Thanks.

Recently ported.

Iphone (old one!).

Just some nos e.g. international.

Re: SMS messages not sending

PeteG — Fri, 14 Feb 2025 09:54:56 GMT

Hello, AlanP.

I'd recommend going into the Reset menu on your phone, and resetting the network settings. I'd also recommend logging into My3 and checking to make sure your Spend Cap isn't set to £0, as this will stop chargeable SMS.

Pete.

Re: SMS messages not sending

AlanP — Mon, 17 Feb 2025 08:50:17 GMT

Thank you @PeteG. That worked a treat.

Re: SMS messages not sending

RonnieRinger — Fri, 06 Feb 2026 20:50:42 GMT

Hi - I have this issue - please can you assist?

Re: SMS messages not sending

PeteG — Mon, 09 Feb 2026 09:41:45 GMT

Hello, Ronnie.

It's disappointing to hear you're having issues. If the reset steps I recommended above haven't worked for you, you'd need to reach out to the Support Team directly in order to raise the issue and have it investigated. Fingers crossed they will be able to resolve it like the others.

Pete.