topic Re: Phone calls in Network

Phone calls

Loulou69 — Wed, 12 Mar 2025 10:16:16 GMT

I have had problems in receiving calls nd phoning out since yesterday I still can't phone out nd receiving calls today I really need it sorting out as I have important phone calls to make nd to receive.

Re: Phone calls

Loulou69 — Wed, 12 Mar 2025 10:29:59 GMT

On my phone that ends in 07*********

Re: Phone calls

Paddiewack — Wed, 12 Mar 2025 10:47:09 GMT

If I’m understanding you and your spellcheck correctly you’re saying you can’t make or receive calls. Things to do. Check the Three status page for any outages in your area. Are you payg? Do you have credit? Have you made a chargeable event in the previous 180 days? If you’re contract do you owe money causing your number to be suspended? I should point out that this is a public discussion forum with no access to your account not customer service. I’m just giving you possibly scenario’s that would cause the issue you described.

Re: Phone calls

JadeF — Thu, 13 Mar 2025 10:18:38 GMT

Hey @Loulou69

Welcome to the Three Community Page.

I'm sorry to hear that you are having trouble making and receiving calls at the moment.

Some great suggestions made from @Paddiewack - Have you checked these out?

You can check the network in your local area here for any possible issues going on.

Also, have you tried resetting your network settings within your phone? If not, please give this is a go.

If none of this works, please come have a chat with our Customer support team for further help.

Jade

Re: Phone calls

JonathanB — Mon, 17 Mar 2025 13:23:49 GMT

Hi @Loulou69,

We didn't hear back from you after your initial post. Was the issue resolved, if so please let us know how and if @JadeF and @Paddiewack's suggestions helped?

If you still need help with this, please let us know what troubleshooting you've tried so far, and we'll check if there's anything else we can suggest.

Thanks,
Jonathan