topic Re: Absolute shambles. in Network

Absolute shambles.

BouttaLeave — Tue, 18 Mar 2025 16:31:28 GMT

Phone is refusing to take incoming calls- goes straight to answerphone without ringing and outgoing calls do not get past "calling", including to 333 support and 123 answerphone mailbox. Have missed multiple phonecalls as a result.

I have made multiple attempts to get assistance through the live chat feature, the most I got after an hour of back and forth was someone saying "Well at this moment our systems haven't reported any network problems" Followed by "Still we'll run some further checks as well" before they closed the chat.

Further attempts at contacting the support team have been met with them rolling off the same script every time; asking me if the phone was in airplane mode, if it was up to date, or if it was on silent.

Strongly considering telling three to pound sand and cancelling my contract at this point because there's such an unacceptable level of support in their "support service"

Re: Absolute shambles.

Paddiewack — Tue, 18 Mar 2025 19:08:49 GMT

Frustrating I’ll bet. You mention the word contract so I’ll assume you’re pay monthly in which case you can bypass the chat feature and call 333 option 4 option 3 and speak to tech support.Apologies if you’re a payg customer but either way you can go to the Three status page and check for any outages in the area you’re trying to call from. It’s not brilliant but it’s a start.

Re: Absolute shambles.

JadeF — Wed, 19 Mar 2025 10:19:55 GMT

Hey there.

Welcome to the Three Community page @BouttaLeave

I'm sorry to hear that you've struggled to reach the team to discuss your coverage issues properly.

If you enter your postcode here, this should give you an update on what is going with the coverage on your local mast.

You can raise your complaint with the team on one of the following options here and they can take the steps needed to support you with this.

Jade

Re: Absolute shambles.

CB — Thu, 20 Mar 2025 08:55:36 GMT

I have had exactly the same problems for months now. I wish someone would acknowledge and fix this issue.

Re: Absolute shambles.

PeteG — Fri, 21 Mar 2025 14:27:51 GMT

Hello, CB

What kind of phone are you using? Is it just the calls you're having issues with?

Pete.