topic Re: WiFi at London underground stations in Network

WiFi at London underground stations

Moods60 — Thu, 20 Mar 2025 20:58:00 GMT

I am struggling to connect to WiFi at stations. The guidance online doesn't match what I see on my phone. I use Moto G73 5G and I have reset the network too but nothing seems to help. I will try to attach a screenshot of the choices I get to connect.

Re: WiFi at London underground stations

PeteG — Fri, 21 Mar 2025 10:07:14 GMT

Hello, Moods.

Welcome to the Three Community.

I'm not sure why it would differ from the steps that are provided, but if you share that screenshot, it might shine some light on what's going on.

Pete.

Re: WiFi at London underground stations

Moods60 — Fri, 21 Mar 2025 14:54:05 GMT

*** see if this link helps because I can't find how to attach it with a message.

Re: WiFi at London underground stations

JonathanB — Fri, 21 Mar 2025 14:56:33 GMT

Hi @Moods60,

Sorry we can't support filesharing links on our Community, just for data security. You should be able to add images natively using the Community text editor when you reply though, look for the camera symbol:

Any image you upload to a post should become available after we've given it a review.

Thanks,
Jonathan

Re: WiFi at London underground stations

Moods60 — Fri, 21 Mar 2025 15:39:56 GMT

I get the camera icon but when I click it theres no option to attach the image.

Re: WiFi at London underground stations

Moods60 — Fri, 21 Mar 2025 18:53:19 GMT

I tried the camera icon but it doesn't give the option to attach a file.

Re: WiFi at London underground stations

PeteG — Sat, 22 Mar 2025 10:14:19 GMT

Just below the text box you should see a message that says "drag and drop here or browse files to attach"

Pete.

Re: WiFi at London underground stations

JonathanB — Mon, 24 Mar 2025 11:49:32 GMT

That's really strange. As Pete says you should usually get an option to "drag and drop", and that's still working fine when we test this. Most browsers should also support copy pasting an image into the text box too.

Thanks,
Jonathan

Re: WiFi at London underground stations

Moods60 — Mon, 24 Mar 2025 18:05:04 GMT

Below the message it says Additional options and when I click it it says Associated Products.

Re: WiFi at London underground stations

JonathanB — Fri, 04 Apr 2025 13:46:52 GMT

Hi @Moods60,

I'm conscious that we didn't get into the underlying issue you were reporting as there were some difficulties in uploading a screenshot. Did you manage to make any progress with this?

When you've mentioned guidance not matching, was that in relation to this page: https://www.three.co.uk/support/device-support/free-wifi-on-london-underground

Are you able to walk us through what you're experiencing if there's still an issue? For example are you having trouble locating the Three_WIFI network, or are there error message(s) when trying to connect to this?

Thanks,
Jonathan