topic Re: Dynamic IP address in Network

Dynamic IP address

Prydd21 — Mon, 16 Jan 2023 16:39:36 GMT

I need a public IP address, how do I go about this please?

Re: Dynamic IP address

PeteG — Fri, 20 Jan 2023 20:54:39 GMT

Hey, Prydd21.

Are you a Home Broadband user? Or are you on a mobile phone?

Pete.

Re: Dynamic IP address

Prydd21 — Fri, 20 Jan 2023 21:02:28 GMT

I have a 5G router that is on CGNAT,?so, as it shares the IP address with others I can’t port forward, which means I can’t contact my alarm panel remotely. This was not mentioned in the contract. It’s a deal breaker.

Re: Dynamic IP address

PeteG — Fri, 20 Jan 2023 21:22:50 GMT

We don't normally use CGNAT on our Home Broadband connections.

If you got your router from a 3rd party company, or changed the network settings on it, it might not be configured correctly.

The device needs to be configured to use the "3internet" APN. If you got the router from a 3rd party, pop into the admin page and update the setting.
If you got the router from us, you can try updating the setting, or you can complete a factory reset which will set it back to 3internet by default.

Pete.

Re: Dynamic IP address

Prydd21 — Fri, 20 Jan 2023 21:27:41 GMT

Pete

i am afraid you are mid informed.

it has already been established that 3 do use CGNAT, it’s been their policy for some time.

I got the router through 3, I am still in the cooling off period. I had a long discussion with 3 customer services yesterday and they got back to me to say they can’t give me a dynamic IP address.

it has nothing to do with the set up.

sorry to bring your response down but that’s the truth.

Re: Dynamic IP address

PeteG — Sat, 21 Jan 2023 10:25:05 GMT

There seems to be some misunderstanding, Prydd21.

When it comes to home broadband, you are able to get a non CGNAT public facing IP address. I use this at home myself, and there are multiple members here on the Community who can say the same.

Your original post was asking about a public IP address. But you've mentioned now that you spoke to the team about a Dynamic IP address. These aren't the same thing. I'm not sure why the team advised you that we can't give you a Dynamic IP address, as the IP address you're given should be public, and is dynamic. It will change periodically, usually after a reboot, disconnect, or after the DHCP lease time expired.

What we cannot give you is a Static IP address. I'm sorry if that's something you really need, but it's not something that can be provided on Three Broadband.

Pete.

Re: Dynamic IP address

Prydd21 — Sat, 21 Jan 2023 10:43:11 GMT

Pete

You need to speak with your team.

It is really bad when advice from the same company conflicts and it does not fill me with confidence.

They are resolute they can not and will not give a public/ dynamic IP ADDRESS, PERIOD!!

I have wasted hours speaking to people who have a difficulty in understanding my queens English and I have difficulty in understanding them.

If you look on ISPREVIEW forums, ZeroTier forums, and Tailscale forums you will see what a problem people are having with Three 5G routers, namely you CANNOT port forward on them.

You CANNOT run SELFMON APP to control alarm panels remotely because you share an IP address and you CANNOT port forward on a shared IP address.

Simply rebooting does absolutely nothing when the IP is shared which is referred to as CGNAT.

I’ve exhausted numerous software and forums to try to enable this to work and if you think a reboot will work I’m sorry to advise you it will not.

Regards

Bob

Re: Dynamic IP address

Prydd21 — Sat, 21 Jan 2023 11:44:58 GMT

I am at this moment speaking to the technical department of Three, they are confirming that they cannot provide a NON CGNAT IP address. They cannot give me a dynamic / public IP address that is solely for me, this IS NOT A STATIC IP, This is a non shared IP address.

The IP address that three provide is a shared IP address and CANNOT have port forwarding. If you have CCTV and / or Alarm panel that require port forwarding it will not work for you.

I am now trying to cancel my account within the 30 day cooling off and the product is not fit for purpose.they are asking me to call back later, I have said no, ill wait, they are insisting the queue to leave is at least 15 mins.

They are now refusing to put me through to the cancellations department and advising me to make an official complaint.

Re: Dynamic IP address

Prydd21 — Sat, 21 Jan 2023 12:12:41 GMT

Because they are refusing to put me through to cancellations, I have just stopped future payments with my bank. I have been forced to do this unfortunately.

this is a record of my efforts to cancel the Three contract as I fear they will not remember my phone call.

Re: Dynamic IP address

PeteG — Sun, 22 Jan 2023 19:38:43 GMT

It's disappointing to hear you're looking to cancel it, but if it doesn't fit your needs, I understand why you'd want to.

The returns team should be able to help in getting the account cancelled and the router returned to us if you ordered your router on the phone or online.

If you took it from a local Three store, you'd need to head back there to return the device and get the account closed down.

Re: Dynamic IP address

Prydd21 — Sun, 22 Jan 2023 20:03:02 GMT

I’m puzzled at your response?

customer services would not pass me through to cancellations!

they flatly refused and threatened me with penalties.

this is truly a very, very difficult and disturbing company to deal with.

I have submitted a high level complaint but I’m not holding my breath for a response.

Re: Dynamic IP address

vg0 — Tue, 24 Jan 2023 11:57:51 GMT

check your apn on your router is using "3internet", its non cgnat, it works fine and is publicly routable.

Re: Dynamic IP address

Prydd21 — Tue, 24 Jan 2023 12:05:06 GMT

Thanks

plesse can you screenshot the relevant router pages so I can copy it word for word?

cheers

Re: Dynamic IP address

vg0 — Tue, 24 Jan 2023 12:17:53 GMT

Which router are you using, I have tried this on both Huawei cpe pro 2, and Zte mu5001 (non three) and port forwarding works for me, remote access to cctv, and open nat on xbox etc.

Re: Dynamic IP address

Prydd21 — Tue, 24 Jan 2023 12:23:06 GMT

I think the router APN pages will be similar so if you could screenshot your APN page I would be obliged.

cheers

Re: Dynamic IP address

vg0 — Tue, 24 Jan 2023 12:31:38 GMT

I haven't got access to it currently, but from memory on my zte router,
disconnect first from the main router page, then in settings go to apn,

create a manual apn, put in 3internet as the address and name it, nothing needed in the authentication boxes.

make sure it uses ipv4 only, not ipv6 or ipv4/6.

then save it and make sure the right apn is selected the new one you just created and go back to the main router page and click connect.

Re: Dynamic IP address

Prydd21 — Tue, 24 Jan 2023 12:49:17 GMT

Thanks for your reply.

I’ve already tried what you have said.

that’s why I asked if you can screenshot the exact page and I can copy it word For word.

that rules out any errors.

im not in a rush so when you have got access will do.

cheers

Re: Dynamic IP address

Prydd21 — Thu, 26 Jan 2023 15:00:01 GMT

I have tried to cancel my contract as per above, within the 30 day cooling off but customer services flatly refused to put me through to cancellations.

I immediately sent in a written complaint stating my situation and that I wanted out of the contract.

I initially got a response to say they would reply within 5 days.
this has not happened. I note that the next payment is due tomorrow.

I will not pay it as I have told customer services of my intention even though they did not pass me through to cancellations.

there is very little else I can do besides warn others of the terrible customer service.

Re: Dynamic IP address

JonathanB — Thu, 26 Jan 2023 15:06:41 GMT

Hi @Prydd21,

I'm really sorry to hear about the difficulties and confusions faced on this subject.

Regarding cancellation, you've stated to us that you're within the cooling off period. If that's the case and you're within the first 30 days since taking out a home Broadband account, you are eligible for a return with no early termination fee.

Did you originally take the contract from one of our stores, by calling the sales line, or was this ordered on the Three website? Let us know and we'll direct you to further help.

We're also still happy to try and assist with your original query but I think that several terms are getting a little confused here. All Three IP addresses are dynamic, I think what you're asking for is a "dedicated" IP, this isn't a service that Three can supply unfortunately.

Perhaps if you explain in a bit more detail what service you're experiencing difficulties using with your router, the community will be able to help further with this though.

Thanks.
JonathanB

Re: Dynamic IP address

Prydd21 — Thu, 26 Jan 2023 15:16:59 GMT

This installation was done over the internet and the apparatus was delivered by pist.

I just want to leave and the date I told customer services was on the 28th day but after refusing to call back as advised I stayed on the line for over 45 mins but they he refused to put me through saying there was a big queue to leave (??? )

I submitted a complaint and reiterated my desire to leave but I’ve heard nothing besides the initial response of “we will get back to you “.

There will be no further payment in the contract.as I have given notice.

this seems to be the only way of communicating.