topic Re: Problems receiving texts/calls. in Network

Problems receiving texts/calls.

KAO17 — Tue, 26 Mar 2024 11:05:47 GMT

Hi,

I recently swapped from O2 to Three PAYG. Yesterday was the day of my number being forwarded. I can see that it has been forwarded (Checked the number) and I can make calls outbound. (My O2 sim disconnected yesterday).
But i cannot receive any texts or calls. I tried calling myself from my landline and it said "Network could not be connected" and now it says "Number is not recognised". I also cannot use data even though I bought a 10gb add on package.

I leave the country tomorrow afternoon for 3 months - I'm worried this won't be sorted and will cause me massive problems. Any ideas or is it a sit tight and wait a little longer scenario?

Karl

Re: Problems receiving texts/calls.

JonathanB — Tue, 26 Mar 2024 11:28:06 GMT

Hi Karl,

I'm sorry to hear your port hasn't went smoothly. If you're still not receiving calls or texts by midnight on your port date, I'd recommend to switch your phone off and on again, and also try toggling flight/airplane mode on and off again. If that doesn't fix it, it's best to get in touch with customer services, as you're most likely experiencing a split port.

This is rare, but it means we didn't receive all the files we need from your old provider. It can take a couple of days to fix, but if you get in touch, the team will escalate this with our porting team, who will chase this with the porting team at your old network.

Thanks,
Jonathan

Re: Problems receiving texts/calls.

NewCustomer — Tue, 01 Apr 2025 21:05:43 GMT

I have the same problem. I have ported in my old number from another provider to Three. I can make calls and send texts but cannot receive voicemail or text messages.

Re: Problems receiving texts/calls.

NewCustomer — Tue, 01 Apr 2025 21:16:31 GMT

I cannot receive voice calls or text messages. When I call my number (now ported to Three) from an EE number it briefly rings and then disconnects. From O2, it plays the error message "It's not been possible to connect your call". Critically, I cannot now access my online banking or other online services since I cannot receive an OTP by text message.

Re: Problems receiving texts/calls.

JonathanB — Wed, 02 Apr 2025 14:00:10 GMT

Hi @NewCustomer,

I'm sorry to hear that you've been experiencing this. When did your number port over to Three? Usually everything should be stable within 24 hours, but if this is still persisting then please get in touch here. Customer services will be able to raise the issue with our porting team.

Thanks,
Jonathan