topic Re: Porting issue - ported number not accesible in Network

Porting issue - ported number not accesible

LizzyGrace — Thu, 03 Apr 2025 06:20:51 GMT

Hi,
Transferred to Three.

Provided PAC code and number I wanted porting upon time of requesting a sim only contract.
I registered my account and inputted sim in phone before 17:00 the day before the transfer day.
I have an iPhone. The number shown on my iPhone settings is the number I ported. If I send iMessages or what’s app this is shows to the receiver as the number I have ported and when I log into my three account it is also with the ported number.

however, the number shown on my three account is the three number allocated to the sim. If I send a standard text message or call someone that shows the three sim number. No one is able to call me, it goes straight to voicemail of my previous provider.
any ideas of how to fix this? I go away at the weekend and need to be contactable.

Re: Porting issue - ported number not accesible

jr0 — Thu, 03 Apr 2025 09:41:22 GMT

@LizzyGracewhen was the porting meant to take place? Did you get any comms/sms from your previous provider confirming you had left and any comms/sms from Three saying porting was complete (I can't remember if Three does this or not @JonathanB )

Re: Porting issue - ported number not accesible

JonathanB — Mon, 07 Apr 2025 16:08:52 GMT

Hi @LizzyGrace,

Was this issue resolved last week? Most ports should fully complete within 24 hours, but let us know if you still need any help with this.

Thanks,
Jonathan

Re: Porting issue - ported number not accesible

JonathanB — Mon, 07 Apr 2025 16:10:28 GMT

Hi @jr0,

Sorry I missed your post last week. We certainly send SMS to advise when the port is arranged, but I don't recall any message being sent when a port actually completes if everything goes through as scheduled. If there was a known issue causing a delay, I have seen some extra texts go out to inform affected customers though.

Thanks,
Jonathan