topic Re: Porting from EE to Three issues in Network

Porting from EE to Three issues

DT2025 — Tue, 15 Apr 2025 18:50:42 GMT

I've ported my number from EE to Three today but I have been unable to make or recieve calls. Texting works all ok. Please, can anyone help ASAP

Re: Porting from EE to Three issues

Anonymous — Tue, 15 Apr 2025 19:26:25 GMT

Welcome to Three!

Try restarting your phone. If all is not as it should be after 24 hrs, contact support via Live Chat or by calling 333.

Re: Porting from EE to Three issues

Anonymous — Tue, 15 Apr 2025 19:27:59 GMT

Also, here is a Support page:

https://www.three.co.uk/support/switching/help-with-switching-to-three

Re: Porting from EE to Three issues

Paddiewack — Tue, 15 Apr 2025 20:21:41 GMT

The phone restart is good advice and can solve a lot of problems! Remember ports can take until 10 o’clock to complete .

Re: Porting from EE to Three issues

JonathanB — Wed, 16 Apr 2025 12:33:30 GMT

Hi @DT2025,

Welcome to Three and our Community!

Sorry to hear that your 1st post is about a delay with your port completing. It can take up to 24 hours for all services to be available, so hopefully this has settled in the meantime, but if you're still encountering issues with your calling the day after your scheduled port date, please contact customer services who can raise this for investigation with our porting teams.

In a case like this, where call services aren't working, it generally means that EE (or the original provider if you've ported more than once) haven't released some files to us so that we can direct your calls properly. It may be worth testing your EE SIM in case it still has service, this may help keep you connected until the issue is resolved.

Thanks,
Jonathan

Re: Porting from EE to Three issues

Anonymous — Wed, 16 Apr 2025 18:52:59 GMT

All sorted now, @DT2025 ?

Re: Porting from EE to Three issues

JonathanB — Tue, 22 Apr 2025 11:59:46 GMT

Hi @DT2025,

We didn't hear back from you, please let us know if the issue was solved, of if you need any more help?

Thanks,
Jonathan