topic Re: Abroad and unable to receive SMS messages. in Network

Abroad and unable to receive SMS messages.

frost2029 — Sun, 04 May 2025 20:54:46 GMT

Turned on sim and no connection, left for a few hours and still no service. In USA tried selecting T-Mobile which has strong single but won't connect.

I'm not looking to spend anything or use data just need to be able to receive SMS messages for multi factor authentication. Spend cap is set to £7 but sould be free to receive SMS messages.

How do I get my SIM working so I can receive the codes?

Re: Abroad and unable to receive SMS messages.

jr0 — Sun, 04 May 2025 21:41:41 GMT

Hey @frost2029 if you have no service is not good. Set your phone to automatically pick the network for you.

Is this the first that's happening to you? Are you pay as you go or contract?

I'd try to chat with support and ask to check if everything ok for roaming outside of UK?

Re: Abroad and unable to receive SMS messages.

frost2029 — Sun, 04 May 2025 21:50:12 GMT

No good.

Network automatic makes no difference.

Can't contact support as time difference makes it impossible to contact them.

Re: Abroad and unable to receive SMS messages.

jr0 — Sun, 04 May 2025 22:04:10 GMT

First time travelling to the US? I'm just wondering who's the preferred US network for three? So if you travelled there before can you remember which network was picked before?

Re: Abroad and unable to receive SMS messages.

frost2029 — Sun, 04 May 2025 22:10:04 GMT

T-Mobile was the preferred network. My USA SIM is T-Mobile and has full signal. Turn that off and 3 mobile on and won't connect. Something must be blocking the connection. I've raised a ticket with 3 and will see what they say

Re: Abroad and unable to receive SMS messages.

jr0 — Sun, 04 May 2025 22:17:37 GMT

If the same setup worked before that's even more strange. Maybe try switching on and off airplane mode a few times.

It's bank holiday tomorrow and I saw that Mon to Fridays chat is only available 8am til 10pm. Good luck with it.

Re: Abroad and unable to receive SMS messages.

Anonymous — Tue, 06 May 2025 19:52:40 GMT

3G has been turned off in the USA. Does your phone support 4G and 4G Calling Abroad?

Re: Abroad and unable to receive SMS messages.

JonathanB — Wed, 07 May 2025 11:17:58 GMT

Hi @frost2029,

I've sent you a PM so we can look into this further. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan