topic Re: Number issues in Network

Number issues

jlskillicorn — Tue, 29 Apr 2025 15:43:02 GMT

I have recently switched my number from Tesco mobile to Three. when ordering my phone i selected an eSim instead of a physical sim. however a physical sim came anyway and i put that into my phone. I also got an email giving me directions on my eSim which i followed by scanning a QR code and putting in the activation code. I have messages from Three saying it was activated and my number was switched. However, in my settings i have 2 other random numbers but not my old number. I also cannot send messages with an error saying ‘failed to send message’. What is happening and how do i fix this?

Re: Number issues

mtcd — Tue, 29 Apr 2025 21:59:15 GMT

Is this an Android device or an iPhone?

Re: Number issues

JonathanB — Wed, 30 Apr 2025 12:49:50 GMT

Hi @jlskillicorn,

Welcome to Three and our Community. I'm sorry your first post has been under these circumstances.

We often send a PAYG SIM with any new orders, so it may just be that the physical SIM is a PAYG for backup, spare, or to give away.

In terms of the eSIM that you've arranged to port your number over to, ported numbers should usually activate within 1 working day of activating the associated SIM. If it's been over 24 hours now, and you still can't use the correct number to make/receive calls or messages then there may be an issue with your port that we'll need to investigate.

If recommend to get in touch if this issue hasn't been resolved yet.

If you have an iPhone, the issue could also be a software/settings issue. There's a potential solution here:

Thanks,
Jonathan

Re: Number issues

JonathanB — Wed, 07 May 2025 15:08:50 GMT

Hi @jlskillicorn,

We didn't hear back from you, did you get a chance to look at my suggestion? Please let us know if this was sorted out or if you need any more help?

Thanks,
Jonathan