topic Re: Roaming not working in Network

Roaming not working

YP19 — Mon, 22 May 2023 14:58:34 GMT

Good Afternoon,

been having issues with my roaming, last month I was in Poland it work just fine I am in holiday in France and I can see is connecting to the roaming shows 4G but I cannot connect to the server. I ready restart the phone 6 time, i ready did the network restart like 5 times. I need my phone for GPS.

Re: Roaming not working

JonathanB — Tue, 23 May 2023 16:09:17 GMT

Hi @YP19,

I'm sorry to hear you're running into issues with connecting from France.

I'm not completely clear on what you mean by connecting to the server. Is this an issue with data specifically, or are you unable to make and receive calls and texts too?

If it's specifically data that's the issue, then the first thing to double check is that "data roaming" is on in your settings.

You should be able to use the network provider abroad that your phone connects to automatically, but it's also worth trying to connect manually if running into issues. If you look for settings for "Network Selection" or "Carrier selection" and set this to manual instead of automatic, then try connecting to any other available providers in case there is a local issue. If you do this, make sure to set this back to automatic when back in the UK.

Please let me know if any of these suggestions help.

Thanks,
JonathanB

Re: Roaming not working

GawainGK — Wed, 27 Mar 2024 18:48:45 GMT

we have the same problem, for the second time, and this time during a medical emergency where communications are vital, or would be if we had any. . I share the frustration of many others about being told to check that data roaming is on, but I suppose it's necessary. my question is whether anyone has ever fixed this and if so how. we've have tech support on via wifi and they have given up.

Re: Roaming not working

ryzoft — Wed, 24 Apr 2024 17:19:07 GMT

I bought 3 go roam EU passes, and they don't even WORK... I'm stranded now with no data abroad in croatia, all the signs in Croatian. Complete nightmare. Sat in a call for 2 hours during my holiday and they tell me they cant solve it for 72 hours, and that wasn't even a certainty either, they MAY fix it within 72 hours. Utterly ridiculous, I'll have to goto a local shop and get a simcard for the rest of the trip. Such a hassle.

Re: Roaming not working

Masonsmagic — Thu, 25 Apr 2024 09:01:44 GMT

Did you manage to sort it, cannot get roaming tried everything!

Re: Roaming not working

Kaslfc — Wed, 08 May 2024 23:38:31 GMT

Three is the worst network when you go abroad the data never works, I’ve had this issue for years and they just tell you to activate go roaming even when it’s on.

if I was you just get a data eSim for when you travel

Re: Roaming not working

Chrisgg — Sat, 01 Jun 2024 11:23:43 GMT

Same problem here, we both have three. Works perfectly on Android but not iphone

Re: Roaming not working

Wardieuk — Sat, 08 Jun 2024 14:56:00 GMT

Turk operater added..paid the roaming pass data roaming on. Waste of time as above couldn't use in medical emergency. Can't even ring 3 absolute joke. If your reading this and go abroad change provider. Waste of time and money. But potentially put people at risk for not able to access data.

Re: Roaming not working

holly__01 — Fri, 28 Jun 2024 14:05:33 GMT

I have the same issue. Currently in Netherlands and stuck to using wifi. No signal to call 3 and no means to talk to an advisor even with wifi. Utter scam. My roaming is turned on on my phone. I have purchased the add on. It says in my account roaming not activated. How the heck do I activate it? They said it would happen automatically and it hasn’t.

Re: Roaming not working

REE3 — Sun, 21 Jul 2024 16:42:07 GMT

I went through the same nightmare when I travelled in Apr/May...hours on the phone with Three and ended up stranded with no data and couldn't even get a taxi. I had to walk 15 miles back to my hotel. Three doesn't seem to comprehend how critical a working phone is when traveling. They kept apologizing which really just infuriated me and I never get angry about anything. BOTTOM LINE: What I on my OWN discovered and fixed was the "SPEND CAP" & "USAGE CAP" needed to be set to "unlimited" because their stupid system still does regular charges, then fixes it on billing. You can adjust your own spend cap, but they have to adjust the usage cap. Then I reset my network and it worked.

Re: Roaming not working

Marquesuk — Wed, 14 Aug 2024 10:07:10 GMT

Same problem here, for the past 2 or 3 years, whenever I go outside the UK roaming does not work. All the basic stuff in check like the spending cap, roaming activation on iPhone, mobile data on. They never fix this. This is a complete deal breaker.

Re: Roaming not working

JonathanB — Thu, 15 Aug 2024 13:51:18 GMT

Hi @Marquesuk,

It sounds like you've covered all the basics. I'd also suggest to double check your Network/Carrier Selection just to make sure this is on "Automatic", it's unlikely but if this was left on manual connection to Three UK your phone wouldn't try to find a roaming connection.

Most likely roaming or a related service isn't active on your account itself. I'd recommend to get this double checked with customer services, and if they can't directly find the cause they should be able to escalate this to the Tech team.

Thanks,
Jonathan

Re: Roaming not working

DHS — Tue, 20 Aug 2024 15:24:59 GMT

I got the same problem. Bought three data pass and they do not even work. The help team is useless.

Re: Roaming not working

Shoaib — Mon, 23 Sep 2024 09:11:09 GMT

I have the same issue and i am in greece

Re: Roaming not working

JonathanB — Tue, 24 Sep 2024 14:42:25 GMT

Hi @Shoaib,

I'll give you all the recommendations for things you can try before getting in touch.

Check Roaming or Data Roaming is enabled in your settings.
Try rebooting your phone, sometimes switching it off and on again will refresh the connection.
Pop your phone on airplane/flight mode for a minute then switch this back off again.
Check your My3 to see what spend limit you have, if this is £0 or you've reached the limit this may be stopping your from connecting.
If all else fails, check for network/carrier selection in your settings. This is usually on automatic, but if you use manual you can check if any other local networks do give you service. (If you change this setting make sure to put it back to automatic when you travel to another destination, or back to the UK).

At this point if you're no further forwards customer services can check that Roaming is active, and that your Data Roaming Limit, or Credit Limit aren't causing the issue, or check for any other technical issues.

Thanks,
Jonathan

Re: Roaming not working

Levhun — Fri, 27 Sep 2024 18:23:58 GMT

Same issue, it works for the first day then it goes off. It didn't work in the Netherlands, didn't work in Spain. And now in Hungary, same issue. Roaming is on, the symbol shows full bars but shows a question mark on the network sign and says your may be out if data. Which I am not.

Re: Roaming not working

PeteG — Mon, 30 Sep 2024 16:38:10 GMT

Hello there.

That's not so good. Do you know how much data you used on the first day?

Pete.

Re: Roaming not working

Golfchannel — Sun, 26 Jan 2025 21:45:32 GMT

Had an absolute nightmare with Roaming in Bahrain, internet constantly saying it can’t connect to the server when I paid a fortune for it on top of my already rip-off contract — only because I was deceived when told we could use our full data allowances abroad. Absolutely cannot wait to change network when my contract finally expires in 6 weeks. Hate Three with a passion now. So deceptive.

Re: Roaming not working

ScooterNik — Tue, 18 Feb 2025 14:57:34 GMT

Exactly the same issue here in Malta, paid for roaming data but no connection.

Have tried all suggestions with no success.

Not a happy Three customer

Re: Roaming not working

Bengelhoffer — Thu, 27 Feb 2025 08:30:59 GMT

I’m having the same problem at the moment in Hungary, when I landed it worked fine for the first 2-3 days and since yesterday I cannot use my mobile data even though I have included 28 day abroad data in my package