topic Poor speed in Network

Poor speed

Megan2 — Sat, 10 May 2025 20:37:59 GMT

Anyone else having poor speed? Since joining 3 my speed has fallen well below the advertised speed. I have visited the 3 shop and was promised someone would call me. No such call. I am now about to cancel and ask for sykind of refund.

Re: Poor speed

Paddiewack — Sun, 11 May 2025 07:00:32 GMT

Have you spoken to customer service? Also check the Three status page to see if there are any technical issues affecting service in your area.

Re: Poor speed

tic_oli — Mon, 12 May 2025 16:00:13 GMT

I have an average of 300 Mbps download and 20 Mbps upload, but the latency is out of control, often above 500 ms. This affects browsing and video watching, making it almost impossible to use the internet. I regret not switching to a better internet provider. It has been getting worse year after year. Previously, I had problems with signal dropping, where the hub would lose connection (2-5 times a week or maybe more), but it worked fine (good speed and latency). Now, the latency is insanely high.

Re: Poor speed

Paddiewack — Mon, 12 May 2025 16:03:45 GMT

Now I understand both technically and linguistically! 😉