topic Re: Unexpected roaming rate advice text while sat at home? in Network

Unexpected roaming rate advice text while sat at home?

ikjoyce — Tue, 13 May 2025 17:53:53 GMT

I just received a welcome to EU roaming advice text, but I am sat in my living room at home. Can't find the right option in the customer service phone maze, and the digital assistant can't understand me.

Is this just a random error? I dont want to get charged for roaming when I'm sat at home!

Re: Unexpected roaming rate advice text while sat at home?

Geluk — Tue, 13 May 2025 18:49:48 GMT

Contact them via CHAT.

Re: Unexpected roaming rate advice text while sat at home?

JonathanB — Wed, 14 May 2025 10:27:14 GMT

Hi @ikjoyce,

Sorry to hear about this and any concern this message has caused. If it's an advice on charges text stating something lke "Welcome to <country> this is a Go Roam...." then that message doesn't cause any charges in of itself. You'd normally get a further message to confirm you've activated Go Roam and have a daily roaming charge.

It's not entirely impossible to pick up Roaming service in the UK, but it's very rare, most commonly from somewhere like Dover, where occasionally on the coast you can pick up a French signal. Or a passing cruise ship or ferry, as these sometimes have a "maritime" service.

Where did the text welcome you to, and if you don't mind me asking where in the UK are you? Don't share your post code but which town/city is fine.

Thanks,
Jonathan

Re: Unexpected roaming rate advice text while sat at home?

JonathanB — Mon, 19 May 2025 10:35:26 GMT

Hi @ikjoyce,

We didn't hear back from you, please let us know if you still need any help figuring this out.

Thanks,
Jonathan