topic Re: Calling Abroad in Network

Calling Abroad

Frenchfries1971 — Tue, 07 Jan 2025 17:21:43 GMT

Hello. I pay £10 extra/month be being able to call my mother in France on her mobile and it has been working flawlessly until October. Now there is always a 5s delay making a conversation completely impossible. The first one or two ring tones sound like the French one but after that, they sound like you are calling in the UK and then the call is ruined by this delay.

Help.

Re: Calling Abroad

jr0 — Wed, 08 Jan 2025 10:30:38 GMT

I'd would talk with three support.
Bear in mind this could be something on the French mobile operator. Do you experience similar problem when calling another french number?

Can you clarify if your mother has french mobile number (+33) and operator or a 3UK number and therefore roaming in which operator.

Re: Calling Abroad

Frenchfries1971 — Wed, 08 Jan 2025 17:51:45 GMT

Hello, this is a +33 number in France.

I will call Customer Services eventually but would rather get feedback from other users first 🙂

Re: Calling Abroad

Olivier — Fri, 16 May 2025 14:53:12 GMT

I have the exact same issue! This makes me paying £10 for nothing every month. Did you get any reply/help on fixing this?

Re: Calling Abroad

Olivier — Fri, 16 May 2025 14:55:05 GMT

I have the same issue and I think I did not get it in calling some other numbers. Still this is a big issue for me as the person I call most with this definitely gets the issue.

Re: Calling Abroad

Frenchfries1971 — Fri, 16 May 2025 15:26:31 GMT

Customer Service couldn't do anything. I cancelled the add on.