Bo

Bolo — Tue, 03 Jun 2025 20:47:22 GMT

I don't understand how can they get away with something like that for first 6 months of contract internet was unusable download speed was in kb/s not even an 1mb/s but they was taken money normally every time I contact them they Fixing antena so they are Fixing in for last 18 months must be something series it's so slow that youtube can't keep up in 480p despite is connected to 5g and full bars reception and the favourite fix "did you restart router " ridiculous

Re: Bo

Maxine — Wed, 04 Jun 2025 09:22:18 GMT

Hey Bolo,

Welcome to the Three Community!

We can totally understand that having speed issues isn't ideal. If this is has been going on for some time and you're still seeing these problems with the network, please get in touch with our Customer Service Team to go over some options with your account to help during this time.

If this is something you've already done and not had the help you've been looking for, you can get in touch with our Complaints Team who'll investigate this fully and look at those options with you.

Maxine

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Bo

Re: Bo