topic Re: VOICEMAIL HAS BEEN DEACTIVATED in Network

VOICEMAIL HAS BEEN DEACTIVATED

soulgal — Tue, 07 Jan 2025 19:07:28 GMT

My Voicemail is no longer working?? I haven't changed any of the settings. It was working perfectly well until recently. I have literally spent hours speaking to the customer service team and the (so called) Technical Team both via telephone and online chat. To be honest the Customer Service has been appalling, the "Technical" Team are just making wild guesses to try and resolve my issue.

I have made an official complaint but that doesn't seem to have made any difference either.

Can anyone on here please help as I am losing the will to live trying to deal with your overseas technical team who are clearly not trained properly to deal with "technical" matters.

If I cannot get this matter resolved then I will have no option but to escalate to the Financial Ombudsman after 28 days to allow me to terminate my contract early (penalty free) to join a network provider who can provide me with a reliable Voicemail service.

Regards

Re: VOICEMAIL HAS BEEN DEACTIVATED

jr0 — Wed, 08 Jan 2025 10:44:09 GMT

Hi @soulgal

by any chance do you have an apple device with "live voicemail"

or could be you have some call forwarding? As far as I know, voice mail should kick in on the following scenarios: when the "line" is busy, when no reply and when you not reachable.
Support should be able to see those settings on your profile.

Re: VOICEMAIL HAS BEEN DEACTIVATED

Maxine — Wed, 08 Jan 2025 15:47:09 GMT

Hey,

We've popped a PM over to you about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine

Re: VOICEMAIL HAS BEEN DEACTIVATED

JonathanB — Fri, 10 Jan 2025 16:21:53 GMT

Hi @soulgal,

How did you get on with the team Maxine directed you to? Has the issue with your Voicemail been fixed or do you still need help with this?

Thanks,
Jonathan

Re: VOICEMAIL HAS BEEN DEACTIVATED

soulgal — Fri, 10 Jan 2025 20:58:13 GMT

Hi Maxine

Your colleague Jade was able to get this problem resolved for me remotely by Three in under an hour.

In future if I have any problems I will come directly to the Support Team or Social Media Team as, unfortunately, your overseas Customer Service team are not fit for purpose.

Many thanks again for your help.

Kind Regards

Re: VOICEMAIL HAS BEEN DEACTIVATED

leeann — Sat, 03 May 2025 19:42:37 GMT

Mine has done the same and I don’t want to set up a personalised voicemail as it’s now prompting me to do

Re: VOICEMAIL HAS BEEN DEACTIVATED

Lea1 — Wed, 14 May 2025 18:45:40 GMT

Did you get this sorted? I'm having the same issue.

Re: VOICEMAIL HAS BEEN DEACTIVATED

jr0 — Wed, 14 May 2025 19:49:33 GMT

Welcome to three users community

@Lea1 check this other thread

https://community.three.co.uk/t5/Account-and-services/Why-was-my-voicemail-deactivated/m-p/49035

Re: VOICEMAIL HAS BEEN DEACTIVATED

Sachin — Mon, 09 Jun 2025 18:20:11 GMT

Hy can you help me with turning off the voice mail from 3network UK.

Re: VOICEMAIL HAS BEEN DEACTIVATED

Sachin — Mon, 09 Jun 2025 18:23:27 GMT

I have missed several calls from the past 3 months and i am not even notified of the missed calls or the voicemails.And in iphone we can view the voicemail right but in here there is no such evidence and the main thing is i don’t even know the numbers who called me.So please resolve this issue or I will change the network.Thankyou

Re: VOICEMAIL HAS BEEN DEACTIVATED

Maxine — Tue, 10 Jun 2025 11:54:44 GMT

Hey Sachin,

Welcome to the Three Community!

Sorry to hear you've missed these voicemails. You can certainly pop over to our Customer Support Team to look at deactivating your voicemail for you.

Maxine

Re: VOICEMAIL HAS BEEN DEACTIVATED

MariaDingbat — Wed, 18 Jun 2025 08:49:54 GMT

I'm having the same problem. I didn't know it had been deactivated and I've been frantic for weeks trying to find my list bag only to find out that they shop that had it was laying voicemails that I had no knowledge of our no way to hear it. I'm really annoyed that my voicemail has been turned off, I really need it! Just because it hasn't been used for a little while doesn't mean it isn't very important! I've had a three number for almost 20 years and this had never happened before. How do I get it reinstated as soon as possible?

Re: VOICEMAIL HAS BEEN DEACTIVATED

JadeF — Thu, 19 Jun 2025 10:16:35 GMT

Hey @MariaDingbat

I completely understand that this is far from ideal, and it has been fed back.

You do need to dial into 123 periodically at least once within 90 days to keep your mailbox set up. You should be able to call 123 again to reinstate this, and you'd set your greeting and PIN back up or you can reach out to the team on live chat here for further support.

Thanks, Jade.

Re: VOICEMAIL HAS BEEN DEACTIVATED

Ams — Mon, 15 Sep 2025 10:45:46 GMT

Hi @Maxine are you able to help me with this too please? Technical team unable to get it working - and I need voicemail to work

Re: VOICEMAIL HAS BEEN DEACTIVATED

JonathanB — Tue, 16 Sep 2025 14:32:37 GMT

Hi @Ams,

Sorry to hear you've been having trouble with your Voicemail service. Have you never had access, or did it stop working?

Can you try dialling *123 (star 123) from your phone, and let us know if that switches the service back on?

If that doesn't work, can you let me know what error message you're getting when you call your Voicemail.

Thanks,
Jonathan

Re: VOICEMAIL HAS BEEN DEACTIVATED

Ams — Tue, 16 Sep 2025 20:53:20 GMT

Hi @JonathanB , *123 call does not connect. Your tech team had me call 123, call via the voicemail link, and multiple variations of switching on and off Live Voicemail, Airplane mode. I’m not getting an error message as such, it just says ‘you have no new messages’ when I know I have, as I have seen the transcript on notifications.

Re: VOICEMAIL HAS BEEN DEACTIVATED

Ams — Tue, 16 Sep 2025 21:21:59 GMT

@JonathanB And I have had access for years up until the last few weeks

Re: VOICEMAIL HAS BEEN DEACTIVATED

JadeF — Wed, 17 Sep 2025 11:55:18 GMT

Hi @Ams

There are two types of Voicemail which are separate. Live Voicemails, are the ones that your iPhone transcribes which will take priority and you access this through the iPhone menu. Those messages won't be saved to 123. If you only want to use 123 then I'd recommend you switch off Live Voicemail, as 123 will only kick in if you have no service when Live Voicemail is active.

For further support on this, you may benefit from reading this post here: https://community.three.co.uk/t5/Let-s-talk/Introducing-Live-Voicemail/td-p/44957

Thanks, Jade