topic WiFi calling stopped working in Network

WiFi calling stopped working

GHunt92 — Mon, 09 Jun 2025 22:53:41 GMT

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

Re: WiFi calling stopped working

jr0 — Tue, 10 Jun 2025 05:21:53 GMT

@GHunt92 there's another post/thread where 3 other users with iPhone are having the same problem and they think it was due to the latest carrier update. Can you check your version?

1) Open Settings: Locate the Settings app on your iPhone's home screen

2)Go to General: Tap on "General".

3)Navigate to About: Tap on "About".

4)Locate Carrier Settings: Scroll down to the "Carrier" section.

5)View the Version: The version number will be displayed next to "Carrier".

Re: WiFi calling stopped working

GHunt92 — Tue, 10 Jun 2025 06:14:21 GMT

I do not have this option. I’ve attached an image so you can see. I am in the UK if that makes any difference, I usually hear the term carrier associated with US mobile service provision.

EDIT - to add, I have looked at the other post you have linked & I can see I am also on three 64.1. There doesn’t appear to be any solution for how to change this on my phone.

Re: WiFi calling stopped working

Geluk — Tue, 10 Jun 2025 06:40:42 GMT

https://community.idmobile.co.uk/contacting-id-183/some-iphone-users-on-ios-18-5-and-carrier-version-64-1-may-experience-issues-with-wi-fi-calling-72269

Re: WiFi calling stopped working

Paddiewack — Tue, 10 Jun 2025 07:46:31 GMT

Thanks for posting this link. Why on earth don’t Three do something like that. Wouldn’t take much. As I say I appreciate you posting it.

Re: WiFi calling stopped working

jr0 — Tue, 10 Jun 2025 07:53:29 GMT

@GelukNice catch

Re: WiFi calling stopped working

Dd4 — Tue, 10 Jun 2025 08:32:30 GMT

Exact same situation here.

Re: WiFi calling stopped working

JonathanB — Tue, 10 Jun 2025 09:14:13 GMT

Hi @GHunt92,

Sorry to hear about the issues you've been facing with Wi-Fi calling recently. It does look like this is the same issue @Geluk mentioned (thanks for sharing this!).

We're working closely with Apple on resolving this issue, so hopefully it should be resolved soon.

Thanks,
Jonathan

Re: WiFi calling stopped working

Paddiewack — Tue, 10 Jun 2025 09:28:26 GMT

Just as a suggestion rather than a moan what’s stopping Three keeping customers as updated as ID mobile seem to do. It looks as though they got their information from Three so why do we have to get our information second hand (as it were). As I say it’s a question and an observation rather than a moan but your thoughts would be welcomed.

Re: WiFi calling stopped working

Girona25 — Tue, 10 Jun 2025 14:04:35 GMT

Jonathan, is there any sort of timescale you can give that Three hope this WiFi issue will be resolved, hours or days?

I have no 4g signal at home and completely reliant on WiFi calling for calling and texting so this has been a big issue for me over the past couple of days.

Re: WiFi calling stopped working

PeteFromBridpor — Tue, 10 Jun 2025 15:03:32 GMT

Totally agree. Three is meant to be the premier option and the budget carrier is schooling them in customer care. It’s gone badly wrong.

Re: WiFi calling stopped working

dannyB — Tue, 10 Jun 2025 16:22:59 GMT

Thank you. I tried this and it offered me an update which seems to have sorted out the wifi calling issue. I'm very grateful!

Re: WiFi calling stopped working

JonathanB — Tue, 10 Jun 2025 16:27:43 GMT

Hi @Girona25,

It's being worked on as a priority. We're coordinating with Apple to get a carrier setting patch pushed as soon as possible, so hopefully won't be long till everyone has Wi-Fi calling functionality again.

Thanks,
Jonathan

Re: WiFi calling stopped working

DrRamoray — Tue, 10 Jun 2025 18:44:58 GMT

Looks like they’ve pushed new carrier settings out this evening - just been prompted to update and now on 64.2 which hopefully fixes it? I’m not home yet to test it but worth checking to see if it is available for you and if it fixes it (just go to Settings > General > About and you should get a pop up for it).

Edit: Well now have WiFi calling on train WiFi so guess it has fixed it.

Re: WiFi calling stopped working

Girona25 — Tue, 10 Jun 2025 18:59:33 GMT

Thanks, I’ve now got WiFi calling back too following the steps.

Re: WiFi calling stopped working

PeteFromBridpor — Tue, 10 Jun 2025 22:40:59 GMT

Hi. Did you solve it? I’m UK. Go to iPhone settings, general, about. When the about screen opens you should be invited to update to 64.2. This fixes the issue. I had to restart my phone after the update.

Re: WiFi calling stopped working

BridieMac — Wed, 11 Jun 2025 05:47:57 GMT

Hi Jonathan,

I've had the same issue intermittently but for a few days this last time and spent all day Monday on with Three Support and Apple Support being passed between the two like a ping pong ball. I even ended up doing a complete factory restore on my iphone. As a last resort I went into a Three store and got a replacement sim, this still didn't work so I bought a new iphone. This was a waste of money as it seems it's nothing to do with the phone and all of a sudden my old phone has started receiving texts and can make wifi calls again which suggested to me it was your network at fault. I need texts and wifi calling as I too live and work in an area with no phone signal and most of the software I log into for work requires a text code verification. If you know about this issue, why haven't you told your support staff? I wouldn't have wasted a whole day and £425 on a new phone (which I now can't return as I've opened it) if your support staff knew there was this issue with wifi calling and texts.

If you know there's an issue, which you clearly do as you're working with Apple to resolve it, why hasn't this information been passed to your support staff please?

Thanks

Bridget

Re: WiFi calling stopped working

Dd4 — Wed, 11 Jun 2025 07:36:20 GMT

I’m fixed now. Updated software. Turned off and on again. Toggled airplane mode. Back on.

Re: WiFi calling stopped working

dannyB — Wed, 11 Jun 2025 07:48:06 GMT

I completely agree with you Bridiemac. Standing in the middle of a field to get a weak signal in the rain to spend 40 minutes on the phone to a Three Advisor who hadn't got a clue. A Communications company seemingly incapable of communicating.

Re: WiFi calling stopped working

BridieMac — Wed, 11 Jun 2025 08:06:49 GMT

Hi, I'm already on version 64.2. I've found that this is an intermittent fault, it's just that this time it went on for days not an hour or so which was why I contacted support as I couldn't work.