topic Re: Can't call home phone but not other numbers affected in Network

Can't call home phone but not other numbers affected

josh13 — Tue, 01 Apr 2025 10:34:41 GMT

Hello

I having a issue where I can't call my home phone (connect over the internet) . The three other people in my house are on three and cont make the call but other networks can . The isp Vodafone don't seem to think it's on they end but I don't know anyone got any Ideals.

Re: Can't call home phone but not other numbers affected

jr0 — Tue, 01 Apr 2025 19:47:48 GMT

That's odd, as it sounds that any Three costumer would no be able to call your house number...

Is your Vodafone fixed number a geographic number( starting with 01 or 02)?

Re: Can't call home phone but not other numbers affected

josh13 — Tue, 01 Apr 2025 21:05:15 GMT

it starts 01 Vodafone are going to see what can be done.

Re: Can't call home phone but not other numbers affected

JonathanB — Wed, 02 Apr 2025 13:16:04 GMT

Hi @josh13,

Sorry to hear this, please let us know what the Vodafone team advise when they update you.

Other than this, the best things to do initially are narrow down the issue as far as you can. It sounds like Three mobile numbers can't call your Vodafone landline but just to confirm:

The Three mobiles you're able to test can call other landline numbers okay?
Might be a bit harder to confirm, but do you know any other landline numbers on the same Vodafone service to test? (may be helpful to confirm if the issue is with your one number, or with calling that particular service).
Other mobile numbers can call to the landline with no issues?
What happens when you try to make the call? Can you share the wording of any message that plays back or displays on screen?

Let me know on the above questions to the best that you can answer, and that may help point us towards how to look into this further.

Thanks,
Jonathan

Re: Can't call home phone but not other numbers affected

jr0 — Wed, 02 Apr 2025 16:31:56 GMT

Did you have a fixed number before moving to Vodafone or was the fixed number assigned/given by Vodafone.
I'm thinking if you had fixed number before moving to Vodafone, like from BT or Talktalk or ..., this could be a portability problem between Vodafone and whoever owner of the 01xxx block your number belongs too.

Re: Can't call home phone but not other numbers affected

josh13 — Wed, 02 Apr 2025 16:36:09 GMT

I have not tested other landline numbers but have not had a issue calling anyone before. I don't know any other number on the service. Tested with a friends EE mobile and it worked. when i make a call they is no ring just says calling. I did not mention in the original post that the landline can make out going call fine and can ring the mobiles that are affected fine so it more of a inbound problem not a outbound on.

Re: Can't call home phone but not other numbers affected

JonathanB — Fri, 04 Apr 2025 11:20:52 GMT

Thanks for clarifying @josh13, did Vodafone provide any feedback yet, or set expectations on a timescale to investigate the issue for you?

Re: Can't call home phone but not other numbers affected

josh13 — Fri, 04 Apr 2025 11:27:51 GMT

They have pass it to a higher team just waiting for them to get back in touch

Re: Can't call home phone but not other numbers affected

JonathanB — Mon, 07 Apr 2025 15:51:34 GMT

Thanks for the update @josh13, please let us know how it turns out when they get back to you.

Re: Can't call home phone but not other numbers affected

josh13 — Sun, 13 Apr 2025 20:29:41 GMT

Hello

vodafone have finally got back in touch and have solved the issue

Re: Can't call home phone but not other numbers affected

hosay299 — Wed, 18 Jun 2025 10:05:19 GMT

Have the same issue type thing weith call from three to talktalk??

Re: Can't call home phone but not other numbers affected

josh13 — Wed, 18 Jun 2025 19:16:23 GMT

You need to call talk talk it at their end. It probably will take a few weeks of it being escalated but should be fix at some point.

Re: Can't call home phone but not other numbers affected

hosay299 — Sun, 22 Jun 2025 13:01:42 GMT

Did they get fix in the end

Re: Can't call home phone but not other numbers affected

josh13 — Sun, 22 Jun 2025 14:32:12 GMT

Yes they did it took a few weeks and it kept getting escalated until it was fix I imagine that it will be the same with talk talk

Re: Can't call home phone but not other numbers affected

hosay299 — Mon, 23 Jun 2025 06:11:20 GMT

Hi could u provide me any details that can help?? Even private message me.

I currently waiting for my account to be fixed as thinks I am not live yet online account shows.

Re: Can't call home phone but not other numbers affected

josh13 — Mon, 23 Jun 2025 13:27:01 GMT

I don't know the number you need just call talk talk

Re: Can't call home phone but not other numbers affected

JonathanB — Tue, 24 Jun 2025 14:15:23 GMT

Hi @hosay299,

Sorry to hear you've been experiencing a similar issue. Can you tell us a little more about what's happening?

e.g. Is the TalkTalk number which is having issues receiving calls your personal landline number?

You've mentioned an online account isn't live yet? Is the TalkTalk line recently connected, or do you mean you've recently moved to Three?

Thanks,
Jonathan

Re: Can't call home phone but not other numbers affected

hosay299 — Wed, 25 Jun 2025 10:23:04 GMT

I have copied what u said above and replyied to it under the qestions Sorry to hear you've been experiencing a similar issue. Can you tell us a little more about what's happening?
When i call from my mobile with ur company i can not call home which is now on talktalk network worked fine on Vm network

e.g. Is the TalkTalk number which is having issues receiving calls your personal landline number? Yes

You've mentioned an online account isn't live yet? Is the TalkTalk line recently connected, or do you mean you've recently moved to Three?
I moved from VM to talktalk on the 21 .06.25 the line is active and working and so is the broadband it just there system on the website for my account does not show it as complated yet they have raised the issue but can take upto 5 working days

Hope the above helps i am also trying to get talktalk to have a look but they seems to onely be able to do one issue at a time

Re: Can't call home phone but not other numbers affected

JonathanB — Thu, 26 Jun 2025 16:19:27 GMT

Hi @hosay299,

Thanks that makes things much clearer. One other thought that occurs, did the landline number get moved over from VM to TalkTalk or is a brand new number?

I'm not completely familiar with landline compared to mobile services, but if taking similar examples from mobile number porting, it could indicate there was an issue with your old provider updating how incoming calls are routed to it.

I do think that the issue is likely to be best resolved by TalkTalk similar to @josh13 but if contacting our customer services, it's best to note down the error message you hear/see when calling the number, and times/dates of failed calls. Times should be as precise as possible, recent so within 24 hours if possible and usually at least 3 different times when you've attempted the calls.

Thanks,
Jonathan