topic Re: unable to receive calls in Network

unable to receive calls

Gillian1 — Mon, 17 Feb 2025 10:41:18 GMT

I’ve been unable to receive phone calls for 3 days now. Can you please confirm when this will be resolved . Thank you

Re: unable to receive calls

Paddiewack — Tue, 18 Feb 2025 09:53:24 GMT

Go to the Three status checker to see if there are any outages within your home postcode. That’ll at least give you an idea,

Re: unable to receive calls

JonathanB — Wed, 19 Feb 2025 13:55:56 GMT

You can find the Network Status Checker here.

Re: unable to receive calls

AnnMarie — Wed, 25 Jun 2025 11:23:12 GMT

I’ve been on live chat and checked post code and confirmed that it is effecting my area. How long will this last

Re: unable to receive calls

AnnMarie — Wed, 25 Jun 2025 11:25:55 GMT

I can’t make or receive calls. My voicemail won’t work so I can’t even get voicemails

Re: unable to receive calls

JonathanB — Thu, 26 Jun 2025 16:04:26 GMT

Hi @AnnMarie,

Sorry to hear you were affected yesterday. Our official topic for the issue is here

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.

Thanks,
Jonathan