topic stop call forwarding in Network

stop call forwarding

Casey1613 — Sun, 29 Jun 2025 16:50:13 GMT

Hi I had call forwarding set up on my PAYG sim on an old phone. However, in a new phone the call forwarding still seems to be on. Is this related to the SIM and not the device? the old phone doesn't work so cant help me there. Its driving me crazy

Re: stop call forwarding

jr0 — Mon, 30 Jun 2025 11:20:16 GMT

Hi @Casey1613

Call forwardings are sim related. So if you move your psim or transfer your esim into a new phone the call forwarding setting is still in place.

Re: stop call forwarding

PeteG — Mon, 30 Jun 2025 12:46:52 GMT

Hello there, Casey.

Call forwarding is a Network based function. The instruction needs to be cleared from your account. You should be able to access your call forwarding options within your new device, and change the settings to not forward your calls, or to forward to voicemail.

Pete.