topic Re: Voicemail issues in Network

Voicemail issues

Hass-1 — Thu, 08 May 2025 08:07:10 GMT

Is anyone having issues with their voicemail? I have set mine up a few years ago and now it's saying its not set up when I try to hear a voicemail. I have tried several times to set it up but not working.

Re: Voicemail issues

Eaglet — Thu, 08 May 2025 14:53:30 GMT

Me too! I’ve been with 3 for years & always had voicemail. Now if I call 123 I’m told I don’t have voicemail set up, and (supposedly) it’ll take me through the steps. Firstly, it wouldn’t let me enter a PIN at all, asked me to say a name then immediately told me “that name hasn’t been recorded” - three times - before telling me “it looks like there’s been a problem. Goodbye”. I’ve tried several times now, always the same outcome. Desperate - please help!

Re: Voicemail issues

jr0 — Thu, 08 May 2025 15:41:40 GMT

From https://community.three.co.uk/t5/Account-and-services/Can-t-access-voicemail/m-p/49746#M12140

"Voicemail boxes get reset if not accessed for over 90 days" so I reckon you guys may have to set it up again

Re: Voicemail issues

PeteJR — Tue, 01 Jul 2025 11:11:06 GMT

I am having the same issue and do not know where to go for help.

Re: Voicemail issues

JonathanB — Wed, 02 Jul 2025 09:21:42 GMT

Hi @PeteJR,

Sorry to hear you're having trouble with your Voicemail, what happens when you dial 123 to access the Voicemail box?

Thanks,
Jonathan