topic Re: Not receiving calls in Network

Not receiving calls

LALA1738 — Tue, 22 Aug 2023 11:03:22 GMT

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I am either presented with the not registered on network message or I make the phone call and no dial tone or anything just pure silence. I have been through all the network troubleshooting and nothing. Any one have any idea how to solve this? I cant even call 333 off my phone.

Re: Not receiving calls

sc1999 — Tue, 22 Aug 2023 11:43:54 GMT

What phone have you got and contract or PAYG?

Re: Not receiving calls

JohnD — Wed, 23 Aug 2023 10:36:03 GMT

Hey @LALA1738

That's really frustrating. The message that you've advised would indicate that the APN/network settings on your device need to be reset.

Android -

Tap Settings.
Tap More.
Tap Mobile Networks.
Tap Access Point Names.
Tap Menu (3 vertical dots)
Tap Reset to Default.
Wait for the screen to display Restoring default APN settings and Reset Default APN settings completed.

Apple -

Settings.
Mobile
Mobile Data Network
Tap Reset Settings.

You'll need to re-connect to any Wifi Networks, however, this should get you connected.

Thanks

John D

Re: Not receiving calls

MariaP76 — Thu, 23 Jan 2025 20:29:41 GMT

My phone is doing exactly the same thing , it’s really annoying I’m just hoping it will be sorted soon .

Re: Not receiving calls

Maxine — Fri, 24 Jan 2025 11:14:48 GMT

Hey MariaP76.

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so. A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  

We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Maxine

Re: Not receiving calls

Poochy — Wed, 25 Jun 2025 07:57:16 GMT

We have two iPhones doing exactly the same thing over the past few days any help pls

Re: Not receiving calls

Laurasnelson — Wed, 25 Jun 2025 08:31:56 GMT

Hi john

ive tried this on my apple phone but it does nothing, doesn't reset.

any other ideas please ?

Re: Not receiving calls

Michele — Wed, 25 Jun 2025 09:37:48 GMT

mine, my daughters and 3 of my freinds on three and they cant call or receive calls. Why are three not letting us know there is an outage?? so Annnoying

Re: Not receiving calls

Natalia3 — Wed, 25 Jun 2025 10:21:08 GMT

Mine is doing the same thing!

Re: Not receiving calls

Tayy2252x — Wed, 25 Jun 2025 14:31:07 GMT

Same things happening to me as well!!

Re: Not receiving calls

Nicole35225 — Wed, 25 Jun 2025 15:06:08 GMT

Mine has started doing this and don’t know how to fix it, have a doctors call in a hour and can’t seem to get it to work

Re: Not receiving calls

Tracyb — Wed, 25 Jun 2025 15:13:30 GMT

It’s been happening all day today for various people is something being done?

Re: Not receiving calls

Smithysl — Wed, 25 Jun 2025 16:41:58 GMT

Really bad its STILL not working a whole day unable to call or receive calls.....

Re: Not receiving calls

meenamara005 — Wed, 25 Jun 2025 17:31:04 GMT

I have same fault. Works on Whatsapp. In Belfast

Re: Not receiving calls

meenamara005 — Wed, 25 Jun 2025 17:54:48 GMT

Mines working OK now 😀😁

Re: Not receiving calls

JonathanB — Thu, 26 Jun 2025 15:35:27 GMT

Hi everyone,

Apologies we missed the replies on this topic yesterday, this topic is quite an old one, and unrelated to yesterday's issues. Our topic in relation to yesterday is found here:

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.

Thanks,
Jonathan

Re: Not receiving calls

SAK — Mon, 07 Jul 2025 20:00:41 GMT

Also have the same problem . Works on the WhatsApp bug not on mobile

Re: Not receiving calls

JonathanB — Tue, 08 Jul 2025 10:25:22 GMT

Hi @SAK,

I've sent you a reply on the topic you created. Please get back to me there.

Thanks,
Jonathan

Re: Not receiving calls

BMZ — Wed, 24 Dec 2025 02:35:39 GMT

Same problem DATA WORKING PERFECTLY but incoming & outgoing calls plus sms incoming & outgoing not working.😢