topic Re: Is anyone having problems with making orpicking up calls today in Network

Is anyone having problems with making orpicking up calls today

Jeanbeans3 — Wed, 09 Jul 2025 09:52:08 GMT

Sidcup area. Cannot make or pick up calls. Have tried on three different phones. Have tried with WiFi and without WiFi.

Re: Is anyone having problems with making orpicking up calls today

Paddiewack — Wed, 09 Jul 2025 11:28:41 GMT

Not here in Berkshire ! I’m not aware of any national issues at this time. Check the status page to find out if there are any tech issues local to you.

Re: Is anyone having problems with making orpicking up calls today

JonathanB — Thu, 10 Jul 2025 09:59:39 GMT

Hi @Jeanbeans3,

Sorry to hear you're having some trouble with calls, has the situation improved in the meantime since posting? You can find the Network Status Checker here, to check if there's any local issues.

The next thing to check would be our Device Support page. You can select your model of phone, then the "fix a problem" tab and this will walk you through relevant things to check. Please let us know how you get on, and if it's sorted out.

Thanks,
Jonathan

Re: Is anyone having problems with making orpicking up calls today

JonathanB — Thu, 10 Jul 2025 10:50:43 GMT

Our 3G network was almost entirely switched off last year, but just in case you have been affected by this and the issue is that 4G calling isn't activated there's some further advice here:

Thanks,
Jonathan