topic WiFi calls in Network

WiFi calls

Dawniebarks — Thu, 10 Jul 2025 21:20:02 GMT

Still can’t make WiFi calls for 3 weeks now

Re: WiFi calls

jr0 — Fri, 11 Jul 2025 21:56:09 GMT

Does your WiFi calling kick in? And what handset do you have

Re: WiFi calls

MichaelP — Sat, 12 Jul 2025 11:00:29 GMT

Hey @Dawniebarks,

Thanks for raising this.

Does the Wi-Fi calling option still appear on your device? Which make and model are you using?

If your phone is a dual-sim device and the Three SIM in SIM slot 2, please try this in SIM slot 1 to see if this helps.

Also, please check if any software updates are available, and that VoLTE is enabled.

We'd also recommend complete a reset of your phone's network settings. If you're able to share the make and model you are using, we can confirm the steps required to do this.

Please note: this will remove Wi-Fi and Bluetooth history/passwords.

Thanks,
Michael

Re: WiFi calls

Dawniebarks — Sun, 13 Jul 2025 10:23:15 GMT

iPhone 11 max pro

have tried everything to turning off phone resetting WiFi on phone restarting home hub

Re: WiFi calls

JonathanB — Mon, 14 Jul 2025 15:47:38 GMT

Hi @Dawniebarks,

Have you checked to make sure your iOS and carrier settings are up to date?

Can you try putting your phone onto airplane/flight mode, then reconnect to your Wi-Fi whilst leaving the device on flight mode? This should help make sure that a weak mobile signal isn't preventing Wi-Fi calling from kicking in.

Let me know if testing a call like this works, or if it still fails?

Thanks,
Jonathan