topic Re: Phone not ringing when someone calls in Network

Phone not ringing when someone calls

Lee252 — Sat, 15 Feb 2025 15:41:53 GMT

This is happening to my wife as well, the Phone is not ringing or showing a incoming call when someone calls, also when dialling out it appears that my phone is not connecting, however it connects to the other caller, but I can’t hear or talk to them

Re: Phone not ringing when someone calls

PeteG — Sat, 15 Feb 2025 17:22:53 GMT

Hey there, Lee.

That's not so great. Can you confirm what phones you are both using? How long have you been having the issue?

Pete.

Re: Phone not ringing when someone calls

Lee252 — Tue, 18 Feb 2025 21:58:33 GMT

iPhones, on and off last few weeks

Re: Phone not ringing when someone calls

JonathanB — Wed, 19 Feb 2025 13:59:02 GMT

Hi @Lee252,

Sorry to hear this. Are there any issues showing in your area on our Network Status Checker?

Have you checked to make sure that your software is fully up to date on both phones?

Thanks,
Jonathan

Re: Phone not ringing when someone calls

Lee252 — Thu, 20 Feb 2025 06:29:34 GMT

Yep, all updates are done

Re: Phone not ringing when someone calls

Maxine — Fri, 21 Feb 2025 13:40:31 GMT

Hmm, is this happening with certain numbers or just with any number you call? Also, can you try resetting your network settings please?

Let us know how you get on with this.

Maxine

Re: Phone not ringing when someone calls

greedyfly — Thu, 17 Jul 2025 17:13:14 GMT

This is happening to me too and it's driving me mad. I discovered if I turn off wi-fi, it resolves the problem (although I'm not sure it will resolve it permanently) BUT i rely on wi-fi calling when I'm in certain places so I don't want to turn off wi-fi calling permanently. Is this a Three issue or an iPhone issue?

Re: Phone not ringing when someone calls

JonathanB — Fri, 18 Jul 2025 15:15:31 GMT

Hi @greedyfly,

Just to clarify so if Wi-Fi is on you still have the same issue when out and about (and not connected to a Wi-Fi network at the time)?

Check your phone software and carrier settings are up to date, and I'd also suggest to reset your network settings too. Settings > General > Reset > Reset Network Settings. This will clear all saved Wi-Fi networks and bluetooth pairings, but should resolve any issues caused by invalid Wi-Fi settings that might be saved in the background.

Thanks,
Jonathan

Re: Phone not ringing when someone calls

greedyfly — Sat, 19 Jul 2025 11:28:23 GMT

Thanks @JonathanB. I don't know for sure if the problem persists when I'm not connected to a wi-fi network. I'll experiment.

Resetting network settings is a real inconvenience as you lose all the stored passwords and saved wifi networks. I have dozens saved..

Re: Phone not ringing when someone calls

JonathanB — Mon, 21 Jul 2025 14:18:03 GMT

Hi @greedyfly,

I know where you're coming from there in terms of forgetting saved Wi-Fi networks I'm not sure if there's any other potential solutions though.

My initial reading of your post was that the issue is happening across multiple different Wi-Fi networks, is that right?

Thanks,
Jonathan

Re: Phone not ringing when someone calls

greedyfly — Fri, 25 Jul 2025 18:59:50 GMT

@JonathanBI'm not sure! I will experiment in various places to try understand. All I know for sure is it happens most of the time on my home wi-fi (although it doesn't seem to happen to my wife, who has a similar iPhone)