topic Re: Making and receving calls in Network

Making and receving calls

Jodrabble — Mon, 21 Jul 2025 16:42:22 GMT

I've had an issue making and receiving calls since last Monday(14/07).

I've tried all the trouble shooting bits, and it did work for a while, but I've been out today, and since I've got back, I can't make calls at all.

Called Three, they've said there is a network issue in my area and its likely to be fixed by 26/07, but why isn't this updated on the website??

This is so frustrating as I'm paying for a service I can't use.

It's not my WIFI, as I can go online with no problems at all, its just the making calls and receiving them that's the problem. 🙄

Re: Making and receving calls

JonathanB — Tue, 22 Jul 2025 10:15:02 GMT

Hi @Jodrabble,

I'm really sorry to hear that you've been having trouble with calls connecting recently. If it's a local issue in your area, you can normally check this on the Network Status Checker. is there no issue showing there at the moment?

What troubleshooting steps seem to be temporarily helping with the issue? What model of phone are you using?

Thanks,
Jonathan

Re: Making and receving calls

JonathanB — Mon, 28 Jul 2025 10:07:43 GMT

Hi @Jodrabble,

We didn't hear back from you, please let us know either way if this was solved or if you still need any help.

Thanks,
Jonathan