topic Re: Portrd number not working in Network

Portrd number not working

Gmonk123 — Tue, 15 Jul 2025 12:49:47 GMT

Hi,

I ported a number from tesco to Vodafone and then 3.

I can make calls, get texts use data etc but cannot recieve calls. It says it is an incorrect number.

Ive done hours on live chat and nothings worked.

Im disabled and i need the phone to be able to receive calls for my health professionals and also i have 2 disabled children who i need to be able to be contacted if anything happens at school etc.

Can anyone help?

Possibly even 3?

Thanks all

Re: Portrd number not working

JonathanB — Tue, 15 Jul 2025 13:57:34 GMT

Hi @Gmonk123,

Sorry to hear you've been experiencing issues with incoming calls since porting. Most likely this will be a split port, and we need to escalate this with the network you've ported in from. We won't be able to do this from our Community, but given what you've described I'd recommend to contact our Customer Wellness Team here.

The team I've linked are specialists in helping customers with any accessibility or vulnerability concerns, so they should be able to help. Split ports generally won't be resolved immediately as we do need to coordinate with teams in other networks, but they should be able to help make sure this is sorted out as soon as possible.

Thanks,
Jonathan

Re: Portrd number not working

JonathanB — Fri, 25 Jul 2025 12:21:12 GMT

Hi @Gmonk123,

We didn't hear back from you. Did you manage to find a solution, and did you contact the team I suggested? Please let us know either way.

Thanks,
Jonathan