topic Re: Roaming hotspot has no internet access in Network

Roaming hotspot has no internet access

Akeros — Thu, 08 May 2025 10:13:05 GMT

I am currently travelling abroad and want to use my mobile hotspot to connect to the internet with my laptop. I have plenty of data left (18GB data addon) and the internet works on my phone. However, I get "connected but no internet access" on my laptop, when connecting to the phone's wifi. The phone is an Android device, and I have tried to reset/change all hotspot options (including name and password), to no avail. What is going wrong? Is three blocking hotspot access somehow?

Re: Roaming hotspot has no internet access

PeteG — Fri, 09 May 2025 10:12:24 GMT

Hello there.

Hotspot isn't available while roaming on most plans. On plans where it's not available, a Data Passport will unlock access to Hotspot. You can only use Data Passport if you're on a contract account.

Pete.

Re: Roaming hotspot has no internet access

Grumpy13 — Wed, 30 Jul 2025 21:03:18 GMT

I have the same problem. Dangerous to me as a diabetic can't monitor it. Also the stress of being stranded in unknown places is very stressful. Two trips one to Holland and now Romania. Went personally before I left to 3 and was assumed it would work. Even bought extra. Spend useless time on chat help getting no where. Have to rely on hotel WiFi but once I leave nothing.

Re: Roaming hotspot has no internet access

Grumpy13 — Wed, 30 Jul 2025 21:04:31 GMT

Done that. Nada.

Re: Roaming hotspot has no internet access

JonathanB — Thu, 31 Jul 2025 15:13:00 GMT

Hi @Grumpy13,

Sorry to hear you've been having some trouble with your roaming services. Can I just double check that this issue is specifically with hotspotting/tethering, that is sharing your mobile's data to another device such as a laptop? Or do you mean you've been unable to access services in general like calls, texts, and data?

If you can clear up what specific services are an issue, I'll do my best to help or point you in the right direction.

Thanks,
Jonathan

Re: Roaming hotspot has no internet access

juanj — Thu, 18 Dec 2025 04:29:12 GMT

Hello Pete,

I am having this same issue. Bought a go roam around extra whatever, the full thing. Internet is fine on the phone but tethering doesn't work.

I chatted to two different colleagues of yours today who said there aren't restrictions on tethering. You are saying there are. Which one is it?

I've got a business account by the way, in case that makes any difference.

If it's like you say. I would get a Data Passport but that's not available to use in Argentina. Which would leave me only with the option of switching providers.

Any other ideas would be much appreciated.

Thank you,

Re: Roaming hotspot has no internet access

PeteG — Fri, 19 Dec 2025 10:51:57 GMT

Hello there.

It sounds like it's been a confusing time.

I can confirm that personal hotspot is not something you can use while in a Go Roam Extra destination like Argentina.

Pete.