topic Re: I did not recieve my £20 top up did not in Network

I did not recieve my £20 top up did not

Flor — Fri, 08 Aug 2025 20:54:08 GMT

My sister bought me £20. ontopup.com this morning O8/08/25 until now is has not arrive.

Re: I did not recieve my £20 top up did not

PeteG — Sat, 09 Aug 2025 11:56:48 GMT

Hello there.

Welcome to Three Community.

People here wouldn't be able to see what's going on with the purchased top up, you'd need to speak to the support team on live chat or by calling. You might also need to consider having your sister double check the purchase to make sure everything has gone through as expected.

Pete.

Re: I did not recieve my £20 top up did not

JonathanB — Mon, 11 Aug 2025 15:33:42 GMT

Hi @Flor,

When you say ontopup.com did she buy the top up through a 3rd party website rather than Three? If this is the case she may need to contact the customer support of that website.

Thanks,
Jonathan

Re: I did not recieve my £20 top up did not

MichaelP — Fri, 05 Sep 2025 11:39:57 GMT

Hi @Flor,

Just checking in with you - did the top-up arrive in the end? As noted previously, if it was arranged through a third party, this would need to be checked with them.

Thanks,
Michael