https://community.three.co.uk/t5/Network/4g-problams/m-p/9808#M1341 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/5410">@drhapgood_925</a>,&nbsp;welcome to Three Community. That's a strange issue, let's see what we can figure out.<BR /><BR />Firstly, what device are you using?&nbsp;If it's a phone, you should find the option to reset Network settings under 'Reset' or 'Network' options. Give that a try and let us know if it helps.<BR /><BR />How long as has this been a problem, and is it happening in one particular area? If so, have you had a check of the postcode in our <A href="https://www.three.co.uk/support/network_and_coverage/network_support" target="_self">network status checker</A>?<BR /><BR />Are you getting a good 5G connection, and then manually switching over to 4G, at which point you can't access the internet?<BR /><BR />Let us know more, and we'll do all we can to help!</P> Fri, 17 Feb 2023 17:19:32 GMT StephR 2023-02-17T17:19:32Z https://community.three.co.uk/t5/Network/4g-problams/m-p/9776#M1336 <P>When using 3G and 5g internet there is no issues, but when connected to 4g I can have signal but not have any access to the internet&nbsp;</P> Thu, 16 Feb 2023 12:09:00 GMT https://community.three.co.uk/t5/Network/4g-problams/m-p/9776#M1336 drhapgood_925 2023-02-16T12:09:00Z https://community.three.co.uk/t5/Network/4g-problams/m-p/9808#M1341 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/5410">@drhapgood_925</a>,&nbsp;welcome to Three Community. That's a strange issue, let's see what we can figure out.<BR /><BR />Firstly, what device are you using?&nbsp;If it's a phone, you should find the option to reset Network settings under 'Reset' or 'Network' options. Give that a try and let us know if it helps.<BR /><BR />How long as has this been a problem, and is it happening in one particular area? If so, have you had a check of the postcode in our <A href="https://www.three.co.uk/support/network_and_coverage/network_support" target="_self">network status checker</A>?<BR /><BR />Are you getting a good 5G connection, and then manually switching over to 4G, at which point you can't access the internet?<BR /><BR />Let us know more, and we'll do all we can to help!</P> Fri, 17 Feb 2023 17:19:32 GMT https://community.three.co.uk/t5/Network/4g-problams/m-p/9808#M1341 StephR 2023-02-17T17:19:32Z