topic Toggling caller id on and off in Network

Toggling caller id on and off

Anonymous — Fri, 17 Feb 2023 17:37:55 GMT

Just moved my number to Three from O2 and have noticed that the caller ID button on my iPhone 12 isn’t available. There’s just what can only be described as a spinning asterisk. Has anyone else had this issue and if so any thoughts please?

Thanks

Re: Toggling caller id on and off

PeteG — Sat, 18 Feb 2023 19:11:35 GMT

Hello, Paddiewack.

Welcome to Three.

We don't currently support changing the Caller ID option from the handset. This is why the button won't do anything. You can still change the caller ID setting if you wish, and you can do that by making the request by calling or Livechatting with the team whenever you need to change it.

Pete.

Re: Toggling caller id on and off

Anonymous — Sun, 19 Feb 2023 09:32:57 GMT

Ah ok thanks for the info. 👍

Re: Toggling caller id on and off

GerardCannoo — Tue, 30 May 2023 12:01:35 GMT

On a call with Krunali who is adament the Live Chat people CANNOT change this and therefor cannot help me!

Re: Toggling caller id on and off

JonathanB — Wed, 31 May 2023 15:14:00 GMT

Hi @GerardCannoo,

I'll be happy to get this looked into further. So is this a case where you want to hide your caller ID, or is it not showing and you want to switch this on? Are we talking about a Pay Monthly contract or a PAYG?

Thanks,
JonathanB

Re: Toggling caller id on and off

krisshergold — Fri, 09 Jun 2023 13:33:21 GMT

I have the same problem and have been told by Livechat that they cannot help

Re: Toggling caller id on and off

krisshergold — Fri, 09 Jun 2023 13:33:52 GMT

Did this get fixed?

Re: Toggling caller id on and off

Mattnorwich — Thu, 31 Aug 2023 02:55:27 GMT

Dial #31# instead of 141 and that works

Re: Toggling caller id on and off

AubsUK — Fri, 08 Nov 2024 14:10:19 GMT

This worked, thank you. for anyone else, an example is: #31#01234567890 📞

Re: Toggling caller id on and off

AubsUK — Fri, 08 Nov 2024 14:13:25 GMT

Mattnorwich has a solution further up this thread, or here's a direct link:https://community.three.co.uk/t5/Network/Toggling-caller-id-on-and-off/m-p/17411/highlight/true#M2860

Re: Toggling caller id on and off

AubsUK — Fri, 08 Nov 2024 14:13:46 GMT

Mattnorwich has a solution further up this thread, or here's a direct link:https://community.three.co.uk/t5/Network/Toggling-caller-id-on-and-off/m-p/17411/highlight/true#M2860

Re: Toggling caller id on and off

TedRob — Mon, 01 Sep 2025 22:15:40 GMT

That’s rubbish. I’ve been messaging three on and off for weeks. I can not turn the caller id on. All my calls come up as no caller id, people don’t answer. Three tell me it’s an apple problem… so which is it?