topic Re: Really bad signal and 5g in Network

Really bad signal and 5g

LukeB132 — Sat, 05 Jul 2025 07:36:06 GMT

Since the merger with Vodafone, my signal has been terrible, struggle to make phone calls with 90% of them cutting off saying network busy. And my 5g speeds have been terrible. I'm paying for a service that I can't use

Re: Really bad signal and 5g

PeteG — Mon, 07 Jul 2025 10:55:11 GMT

Hey, Luke.

There isn't anything about the merger that will have impacted network performance. It's likely you're having a local issue, or something else, such as a device or SIM issue.

I'd recommend using the service status checker to see if there's anything going on locally. If there isn't, it might be worth checking the device and SIM by resetting the network settings from the reset menu, then restarting the phone. You could also try the SIM in another phone if that's an option.

Pete

Re: Really bad signal and 5g

Peterbf4 — Wed, 09 Jul 2025 08:34:17 GMT

Having the same issue !!

Re: Really bad signal and 5g

JonathanB — Thu, 10 Jul 2025 13:01:18 GMT

Hi @Peterbf4,

Sorry to hear you've been experiencing these issues with your signal.

I'm not aware of any widespread issue at the moment, but you can check for any local issues on our Network Status Checker. I'd also recommend to check our Device Support page. From there, find your model of phone, then use the options in the "fix a problem" tab to find relevant troubleshooting.

Please let us know how you get on with this.

Thanks,
Jonathan

Re: Really bad signal and 5g

God — Mon, 21 Jul 2025 10:22:44 GMT

I travel around the middle of the country for work, Yorkshire to Shropshire, and it is absolutely terrible everywhere since the merger. I need to use my phone for calls on the go, my satnav, and for music and all just keep dropping out on routes I have been using without issues for the last 4 years.

Everyone I know is having issues, and more people if you Google it, so please stop shrugging it off as a local issue.

It’s totally unacceptable.

Re: Really bad signal and 5g

B1andy84 — Mon, 11 Aug 2025 22:36:36 GMT

WRONG!! Since this merger it’s absolutely appalling less than 0.5mb on a 5g signal, I can tell you one thing if this continues I’ll be terminating my contract

Re: Really bad signal and 5g

JonathanB — Tue, 12 Aug 2025 13:59:11 GMT

Hi @B1andy84,

If you're experiencing slow network speeds recently, I'm really sorry to hear it. It won't be anything to do with the merger though, and it's not necessarily a widespread issue.

Did you check out the troubleshooting advice I posted?

Thanks,
Jonathan

Re: Really bad signal and 5g

Spenno784 — Tue, 12 Aug 2025 22:50:20 GMT

I am having similar issues with my home broadband. I have now got the ombudsman involved, but upto now, they have doubled traffic at masts unable to cope instead of upgrading them first and decommissioned some masts. I am assuming they decommissioned the mast I was using, but the vodaphone mast near me gives a weaker signal than the 3 one that used to give me a decent signal. Every time I call up the answer is unusually high traffic at the mast, it is not unusually high, it is the new normal.

Re: Really bad signal and 5g

Col2807 — Sat, 16 Aug 2025 08:25:12 GMT

Mines been shocking since merger as well North East Lincs area, was in London couple weeks back and wasn’t great there either.

3 need to stop fobbing us off with stock answers and get the issues sorted

Re: Really bad signal and 5g

Pm1997 — Sun, 17 Aug 2025 14:52:09 GMT

I am unable to make phone calls half the time, or load anything on the Internet. It’s been like it a couple of weeks now. I have questioned three 3 times and no reply

Re: Really bad signal and 5g

PeteG — Mon, 18 Aug 2025 09:07:08 GMT

It's disappointing to hear you're having issues.

I'm not sure what option you used to speak to the team about the problem, but my recommendation would be to reach out on one of the contact options on the contact us page, and the team can look into it for you.

Pete.

Re: Really bad signal and 5g

Tipsy123 — Mon, 18 Aug 2025 11:51:23 GMT

Same thing here, I was expecting the signal to get better not worse.

Re: Really bad signal and 5g

JonathanB — Tue, 19 Aug 2025 15:50:47 GMT

Hi @Tipsy123,

We're still in very early stages of the network improvements following the merger, so it's unlikely that this has any relation.

I'm sorry to hear that your signal has been worse than usual lately. Can you let us know a bit more about what you've been experiencing? E.g. have you been unable to pick up signal in spaces where you could before, or have there been issues with making/receving calls, or with data speeds?

Thanks,
Jonathan

Re: Really bad signal and 5g

Tipsy123 — Wed, 20 Aug 2025 02:17:07 GMT

OMG are you serious? The signal has been significantly worse since your merger. All of my friends who are on your network are all also saying the same thing. The signal is now dreadful in areas where previously it wasn’t. Calls are constantly dropping out. The signal is none existent in places where it was previously usable. For example the M4 motorway, you can barely make a telephone call on the entire stretch on the long motorway. I thought your merger would be better but things seem to have changed for the worse.

Re: Really bad signal and 5g

ossiehere — Mon, 01 Sep 2025 19:19:01 GMT

Absolutely rubbish reception. Cannot wait to leave 3 and get mobile reception that actually works without losing calls, mobile data. Since the merger 100% got worse .

Re: Really bad signal and 5g

Rhysmaker — Mon, 01 Sep 2025 20:28:58 GMT

I'm having the same problem. Terrible signal. Very rarely have full bars nowadays. My data keeps dropping out too. It's way worse recently. Been with Three for 20 years and it's never been worse unfortunately. I'm considering cutting my losses. I have work devices on EE & Vodafone which are fine.

Re: Really bad signal and 5g

steven1954 — Sat, 06 Sep 2025 12:42:51 GMT

Same here home broadband a joke nevera problem until the vodaphone merger

Re: Really bad signal and 5g

Jjpe — Thu, 18 Sep 2025 07:53:55 GMT

My coverage has been absolutely appalling since the merger. I used to have consistently good 5g coverage and I now have almost none. It’s just disappeared. Three need to sort this fast otherwise I’m moving as soon as I’m out of contract - I don’t have a functional mobile phone any more and there’s no point paying for that!

Re: Really bad signal and 5g

jr0 — Thu, 18 Sep 2025 07:57:51 GMT

Hi @Jjpe

if you have spoken with costumer services and your service is really bad I would say that you have arguments to leave without paying cancellation fees... I'm sure if you mention to them they will understand.

Re: Really bad signal and 5g

Coopecs — Mon, 22 Sep 2025 22:08:16 GMT

Same thing with me as well!