topic Poor connection in Network

Poor connection

Nobbyjockey — Mon, 18 Aug 2025 18:56:06 GMT

Is anyone else getting no to poor reception near b31 Birmingham? My phone and tv keep buffering in 2025 and they call this 5g !

Re: Poor connection

JonathanB — Tue, 19 Aug 2025 15:05:13 GMT

Hi @Nobbyjockey,

Sorry to hear that you've been having trouble with the coverage lately. How long has the issue been going on for now? Have you had a look at our Network Status checker, does this show we're working on any known issues in your area?

Thanks,
Jonathan

Re: Poor connection

MichaelP — Thu, 04 Sep 2025 13:26:02 GMT

Hello @Nobbyjockey,

As we didn't hear back from you, I'm just checking in to see how your service has been since you reported this.

Has your reception and speeds improved at all? Did the Network Status Checker highlight anything that may have been causing this?

Thanks,
Michael