topic Re: Issue with mast BL4 in Network

Issue with mast BL4

Shepcrompton — Mon, 18 Aug 2025 22:02:34 GMT

I am currently having issues with my 5G broadband even though a speed test shows over 150mbps but I can’t even watch bbc iplayer due to buffering.
The status shows as there is an issue in my area and it is being worked on. Is there a timescales on fixing the issues?
I’ve done a scan on my mobile and the RSRP is showing as -111dBm which is really bad.

Re: Issue with mast BL4

JonathanB — Tue, 19 Aug 2025 15:52:58 GMT

Hi @Shepcrompton,

Sorry to hear that you've been having trouble with streaming lately. That's really odd to hear that the speeds are high, yet you're unable to stream content.

How long has the issue been going on for now?

Thanks,
Jonathan

Re: Issue with mast BL4

JonathanB — Mon, 25 Aug 2025 14:01:16 GMT

Hi @Shepcrompton,

We never heard back from you, is this issue still ongoing?

Thanks,
Jonathan