topic Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger in Network

Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Tue, 19 Aug 2025 09:39:14 GMT

The message to explain that I should see performance improvements in my area since Vodafone and 3 have merged. I have noticed a slight uptick in download speed but conversely my Upload speed has completely tanked to about 2 Mb. I use a 5G router(Although 4G is only available in my area sadly ). I have moved my router around To try to resolve the issue with no success. The reduction in Upload speed lines up with the ‘upgrade’ time. Please could somebody look into this? Postcode KT9 . My router is connected to CELL ID 1268480

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Tue, 19 Aug 2025 09:40:33 GMT

*I received a message to explain…

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

JonathanB — Wed, 20 Aug 2025 10:16:08 GMT

Hi @Goldfield1,

I'm sorry to hear that your service has been disrupted lately. Do you recall what sort of upload speeds you were receiving beforehand? Can you let me know a little about how this is impacting your use of the service too?

I'll PM you to get more precise location info.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Thu, 21 Aug 2025 10:40:54 GMT

Hi Jonathon,

thank you for taking the time to check any potential issues. per PM chat, for whatever reason, as of today the upload speed has now picked up again to around 20-25mb (tested on both 3 and Smarty). I can only assume there was an unreported issue somewhere. I will keep an eye on it over the next week.

many thanks.

Greg

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Fri, 22 Aug 2025 11:09:56 GMT

Follow up to this... upload speed has crashed again to about 0.5 - 3mb/s. It seems to be all over the place.

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

PeteG — Sat, 23 Aug 2025 09:35:22 GMT

It sounds like an intermittent fault, or perhaps congestion. Monitoring the connection speed results at multiple points of the day for a week should give you an idea of what it is. Intermittent faults will usually be all over the place. Congestion usually has a pattern, like specifics times of day.

Pete.

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

mrbean — Wed, 27 Aug 2025 12:52:12 GMT

We have around 80 connections on three with engineers all over the country and it is affecting our business because the upload speed is so weak the pictures and information that gets uploaded times out. Latency very high. What is going on Three.

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

mrbean — Wed, 27 Aug 2025 12:54:32 GMT

we have around 80 business connections on Three UK and the upload speed is soo poor since July our app does not upload photos we are having to use the engineers home broadband to upload business data. If this is not resolved soon im off to another network this is unworkable.

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

JonathanB — Thu, 28 Aug 2025 10:29:34 GMT

Hi @Goldfield1,

I'm really sorry the issue have returned so quickly after we discussed them seeming to have been resolved. Has there been any improvements in the last few days?

Thanks,
Jonathan

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Thu, 11 Sep 2025 13:07:57 GMT

Hi Jonathan,

sorry for the slow reply. it seems to be sporadic. @PeteG to your comment, I will try to see if there is a pattern. During the day, definitely. Currently upload is about 2Mbps. (2pm UK)

I will see if i can see a pattern... thank you

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

JonathanB — Thu, 11 Sep 2025 16:23:30 GMT

Hi @Goldfield1,

No worries on the delay. I can't see any open faults or maintenance work on my system in the meantime. Have you spoken to our support teams on the phone or chat about this? If so were they able to provide any info about any issues in the area?

Thanks,
Jonathan

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

Goldfield1 — Wed, 01 Oct 2025 11:43:03 GMT

I think it is just congestion / bad network coverage / crap data service where i am. I am on the cusp of a 4G / 5G area, but i only pick up 4G data . i have seen my phone flick to 5G occasionally, but from a speed perspective i have noticed that it make negligible difference to 4G from an upload perspective. Unfortunately it means i am changing back to another provider as my work from home has become unusable. Especially when working on cloud files which auto save...

Re: Upload speed Tanked since notice of improvements in my area post Vodafone merger

JonathanB — Thu, 02 Oct 2025 13:39:12 GMT

Hi @Goldfield1,

Sorry to hear that this is the outcome, hopefully there'll be a better coverage and capacity by the time your agreement with the other provider is elapsed. We're investing heavily into the infrastructure, so there should be fewer and fewer areas with "not spots" and lower/variable speeds as time goes on.

Let me know if you're having any trouble sorting out the cancellation.

Thanks,
Jonathan