topic Re: Three will loose my custom in Network

Three will loose my custom

WA1 — Sat, 23 Aug 2025 20:47:58 GMT

Three service has become rubbish l. Merging with Vodafone has even made it worst. My calls are not even connecting.

Re: Three will loose my custom

PeteG — Sun, 24 Aug 2025 10:10:27 GMT

Hello there.

Welcome to Three Community.

I'm not sure why things would have got worse since the merger took place, the existing Three infrastructure remains in place as it was prior to the merger. Perhaps the issue you're having can be explained by a fault on the network, or with your device or the settings.

What's happening when you try to make a call? Are you at home when it happens? Or some place else? Does it happen everywhere, or just a specific place?

Pete.

Re: Three will loose my custom

Ian2273 — Sun, 24 Aug 2025 17:09:13 GMT

Yes, agree. You follow the whole turn it off turn it on advice to simply find it tells you to use WiFi or stand near a window. Do they want me to go to a double glazing shop to stand near a window? And to think I haven’t tried anything else is mental! I’m standing outside, not now obviously. I have 2 bars on a 4 G signal using a 5 G phone but nothing! What’s the point of asking for help if all you get is a stupid Bot! I give up!

Re: Three will loose my custom

MichaelP — Thu, 04 Sep 2025 12:11:31 GMT

Hello @WA1,

We didn't hear back from you on this, so I just wanted to touch base with you to see how your service has been since you originally posted here,

Are you still unable to make calls?

Thanks,
Michael