topic Re: calls ending at two hours ( time limit ) in Network

calls ending at two hours ( time limit )

hotgossip21 — Sat, 18 Feb 2023 12:19:06 GMT

so i’ve noticed recently that when i get on long calls, my phone immediately ends the call at two hours, even if i haven’t pressed anything ! i just wanted to know how i could fix this since this is really annoying, especially when the lads are spilling hot gossip x

Re: calls ending at two hours ( time limit )

sc1999 — Sat, 18 Feb 2023 13:11:43 GMT

I have not read the terms of 3's contract but it may be that they have set a limit of 120 minutes for a call. If this is the case then you be stuck with it but call 333 and ask.

Re: calls ending at two hours ( time limit )

Anvil_Iron — Sat, 18 Feb 2023 15:03:13 GMT

If it is the case that each call is limited to 2 hours, then you could use internet calling with whatsapp or Skype.

Re: calls ending at two hours ( time limit )

PeteG — Sat, 18 Feb 2023 18:58:55 GMT

Hello, hotgossip21.

Welcome to the Three Community.

I can confirm there is a 2 hour call duration limit. This is standard across all accounts and isn't something that can be overridden.

It might be worth picking a less gossipy part of the call ahead of the 2 hour limit so that you can disconnect and reconnect before things heat up.

Pete.

Re: calls ending at two hours ( time limit )

Geluk — Sat, 18 Feb 2023 21:50:01 GMT

Won't be doing your brain any good either, having a radio transmitter adjacent to it for 2 hours.

Re: calls ending at two hours ( time limit )

Wolfgang — Mon, 04 Sep 2023 13:58:29 GMT

What if you need to be on hold for something important, eg benefits or medical? Not all long calls are "gossip" but actually incredibly important

There's nothing more frustrating than being on hold for 2 hours only for your network to decide to drop the call

Re: calls ending at two hours ( time limit )

sc1999 — Mon, 04 Sep 2023 14:08:25 GMT

It makes me worry that there are businesses and organisations that think keeping people on the line for 2 hours is good practice.

Re: calls ending at two hours ( time limit )

Em-Bem — Thu, 06 Nov 2025 10:22:07 GMT

I've been trying to get through to the government deed poll office and the queues are very long. I can wait right down the queue then it will cut off after 2 hours taking me right to the back to the queue when I call them back.

I want my money back from this awful service and have no way to speak to them to be able to do this because if 3's two hour limit on calls.

When I called this morning at exactly 9am I'm position 14 in the queue, it is now 10:20 and in 4th so hopefully I can pass my number on in case it cuts off at the 2 hour mark.

You need to sort this out 3 and give people the option to cut off at the 2 hour mark. We are paying for a service and should be able to have this option.

Re: calls ending at two hours ( time limit )

PeteG — Fri, 07 Nov 2025 11:42:49 GMT

Hi, Em-Bem.

The call duration limit isn't a Three specific thing, the limit is applicable to all UK networks. As far as I know most of them use 2 hours (sometimes shown as 120 minutes) as well, although it might vary.

Pete.