topic Re: Im on holiday in lanzarote and cant make calls or receive emails in Network

Im on holiday in lanzarote and cant make calls or receive emails

Patrick1975 — Wed, 03 Sep 2025 15:34:54 GMT

Im on holiday in lanzarote i have a 70 day go roaming pass and cant make calls or receive emails

Re: Im on holiday in lanzarote and cant make calls or receive emails

Anonymous — Wed, 03 Sep 2025 16:34:36 GMT

Check roaming is enabled in your account and phone settings.

Check your spend cap isn't set to zero.

Check your credit limit isn't set to £1.

Re: Im on holiday in lanzarote and cant make calls or receive emails

Paddiewack — Wed, 03 Sep 2025 19:41:32 GMT

All good advice!

Re: Im on holiday in lanzarote and cant make calls or receive emails

MichaelP — Thu, 04 Sep 2025 08:25:07 GMT

Hi there @Patrick1975,

That's not good to hear.

When you landed, did your phone connect to a local network, or has it displayed no service? Please consider resetting your network settings, as this can sometimes help with refreshing the network status.

Besides calls/emails, have you been able to use data for anything else, or texts? Does the roaming pass show as active in your account?

Please also double check that roaming is enabled in your device settings.

Thanks,
Michael

Re: Im on holiday in lanzarote and cant make calls or receive emails

MichaelP — Tue, 09 Sep 2025 08:26:45 GMT

Hi again @Patrick1975.,

As we didn't hear back from you, I just wanted to chase this up to see how you've been getting on in Lanzarote. Were you able to get connected in the end?

Thanks,
Michael