topic Re: Problem with signal in Network

Problem with signal

Harrold77 — Wed, 03 Sep 2025 22:53:10 GMT

I have always had a good signal and for the last 2 months when l am on a call l lose the signal and some days can’t get a signal at all

how can l check l have 4g

Re: Problem with signal

MichaelP — Thu, 04 Sep 2025 08:34:17 GMT

Hey there @Harrold77,

It's a shame to hear that your signal has dropped over the past few months.

Please have a look at the Network Coverage and Status to see if any known issues are impacting you currently.

It may also be worth resetting your network settings. This will remove any saved Wi-Fi and Bluetooth connections but can sometimes help with network issues.

If you complete both of the above but still see no difference or clarity, please have a chat with Customer Services and we'll make sure this is investigated via your account.

Thanks,
Michael

Re: Problem with signal

Harrold77 — Thu, 04 Sep 2025 12:32:50 GMT

Thank you for your reply l have tired what you suggested and it’s made no difference, since Three linked with Vodaphonr not had 4G since.

Re: Problem with signal

JonathanB — Wed, 01 Oct 2025 14:36:17 GMT

Hi @Harrold77,

I just wanted to check in on this topic, as although a solution was accepted, it doesn't sound like this was sorted out at the time of your last post? Did you manage to find any solution or are you no further forwards?

Thanks,
Jonathan