topic SIM cards in Network

SIM cards

Annie28 — Thu, 04 Sep 2025 16:18:29 GMT

Are all the SIM cards being updated because of lack of signal

Re: SIM cards

jr0 — Fri, 05 Sep 2025 08:02:30 GMT

sim cards don't get updated if there are signal problems.

which leads me to ask, what problem are you facing?
The usual things: have you checked "Check coverage" for your post code? how about the network status tab?

Re: SIM cards

MichaelP — Fri, 05 Sep 2025 09:07:24 GMT

Hi @Annie28,

Welcome to the Three Community.

I would appreciate some extra info on the issues you're having. Have you seen a drop in signal recently, or over a longer period?

If so, is this happening in specific places, or everywhere?

As @jr0 helpfully recommended, checking on the coverage and network status may help to shed some light on what may be causing this.

I'd recommend also resetting your network settings on your device, as this can be helpful in refreshing your network connection.

Please have a chat with Customer Services if you find that the signal problems have been ongoing. We'll complete some further checks via your account.

Thanks,
Michael