topic Re: No emergency alert in Network

No emergency alert

Cliff — Sun, 07 Sep 2025 14:55:27 GMT

We have no mobile signal at home but use wifi calling. Neither my wife nor I received today's UK Government Emergency Alert on our phones. Why not?

Re: No emergency alert

Anonymous — Sun, 07 Sep 2025 19:15:07 GMT

Check the information on this link........

https://www.three.co.uk/support/customer-communications/emergency-alerts

.......and if still in need of clarification contact Customer Services.

Re: No emergency alert

Cliff — Mon, 08 Sep 2025 08:53:27 GMT

Thanks for the response, however I can't find any definitive statement about what happens with wifi calling.

Re: No emergency alert

jr0 — Mon, 08 Sep 2025 09:46:10 GMT

Just my tuppence-worth, but if you don't have cellular/radio signal at all it is like having your handset turned off or on airplane mode and therefore you won't receive the alerts.

There is only a remark @Anonymous 's link, that makes me think what I said above is "logical"
I quote
"Alerts are sent using broadcast technology and use the nearest cell towers to the affected area."

Re: No emergency alert

JonathanB — Tue, 09 Sep 2025 08:26:44 GMT

Hi @Cliff,

Sorry to hear that you're only able to connect via Wi-Fi at home. I've had a look into this, and @Anonymous and @jr0 are correct. The alert is broadcast directly from masts, and so if you're out of coverage, or on Wi-Fi only you won't receive these. More info here: http://www.gov.uk/alerts/how-alerts-work

Thanks,
Jonathan

Re: No emergency alert

Jreidy — Sun, 14 Sep 2025 15:44:58 GMT

i also did not get the alert however all criteria seems to be met, was on 4g / iOS is updated to the latest/was not in flight mode and have alerts set to on in my phones settings or so why did I not receive the alert?

Re: No emergency alert

PeteG — Mon, 15 Sep 2025 09:41:51 GMT

Hello.

That's strange. I have no idea what would have caused it not to come through. There has been some indications that a very small number of phone users regardless of what network they are on didn't get it, but I guess that's why they are testing it, to find and iron out any issues or bugs with the implementation.

Pete.