topic Re: Upload Speed Terrible - London W5 in Network

Upload Speed Terrible - London W5

Nathaniel_AR — Fri, 05 Sep 2025 10:40:16 GMT

My upload speed is extremely poor consistently. I don’t think I’ve seen it get above 10Mbps. Can an employee please help as I am a new customer and I am not happy

Re: Upload Speed Terrible - London W5

Geluk — Fri, 05 Sep 2025 11:11:35 GMT

You need to input your post code here, to see if there are local issues;

https://www.three.co.uk/support/network-and-coverage/network-support

Re: Upload Speed Terrible - London W5

Chris31 — Sun, 07 Sep 2025 19:05:45 GMT

Where in Ealing are you? I posted on a thread a while back about rubbish speeds near Ealing Common station: https://community.three.co.uk/t5/Network/Three-network-dropping-Teams-and-Facetime-in-South-Ealing/m-p/21971#M3712

It woudn't surprise me if the problem is still present.

(Sorry this as my old user on this board, I couldn't figure out which email address I'd had attached to it!).

Re: Upload Speed Terrible - London W5

MichaelP — Tue, 09 Sep 2025 09:36:27 GMT

Hi there @Nathaniel_AR,

Understandably, you're frustrated with your upload speeds since joining Three.

Please have a look at the Coverage and Network status to see if any known issues or planned work have been logged.

If these speeds remain low, please have a chat with our Home Broadband team. They'll run through some extra checks, and there will be options available if you're within the cooling-off period.

Thanks,
Michael