topic Re: No network if not connected to WFI BH8 area in Network

No network if not connected to WFI BH8 area

MEBH8 — Mon, 22 Sep 2025 16:34:19 GMT

I am out of network. E-Sim, works fine on wifi, receive calls and can call if connected to wifi, outfoors - no mobile data, no service whatsoever, emergency calls only, no network. I've reached million times to technical support but all the say in the end, after repeating same reset, restart and toggle airplane script, that there is an engineer working in the BH8 area to fix the network. How many more weeks your engineer need to sort it out? Nothing but problems since I've swithed to Three.

When is this going to be ressolved? Is this even a problem or just an exuse?

Re: No network if not connected to WFI BH8 area

MichaelP — Tue, 23 Sep 2025 10:25:48 GMT

Hi there @MEBH8,

That's not good to hear at all.

How long have you noticed that you've had no service? When the technical team advised that there is an area issue, was any general timeframe given, or have you just been asked to wait for the service to improve?

Were you given any other options, such as cancellation?

Thanks,
Michael

Re: No network if not connected to WFI BH8 area

MEBH8 — Wed, 24 Sep 2025 11:58:05 GMT

Out of service from 13th Sept. I thought it's something to do with my sim card so I went to the 3 store where the guy switched it to E-sim last Saturday. It worked for a while then no service again. The support guys have mentioned that it can take up to 7 days for engineer to sort it out. No cancellatiin was offered, but I will cancel myself for sure and will request a full refund if no service by the end of this week. Network checker is showing they are working on this area but no timeframe given.

Re: No network if not connected to WFI BH8 area

MichaelP — Thu, 25 Sep 2025 09:48:08 GMT

Hi @MEBH8,

Thanks for getting back to me, and I understand your frustration.

If you don't see any improvement this week and would like to proceed with a cancellation, please let me know, and I'll help to put in touch with some colleagues to help.

Thanks,
Michael