topic Re: No internet in Network

No internet

Deda — Mon, 06 Oct 2025 13:15:45 GMT

Good evening, I’m trying to top up my card, but it says that I already have an active plan. Unfortunately, the plan isn’t working — I have no internet or phone service. How can I make my plan work? I need internet for my job.”

Re: No internet

Geluk — Mon, 06 Oct 2025 19:00:14 GMT

This is a community forum; why are you NOT contacting 3 CUST SERVICE;

call 333, or use LIVE CHAT.

Re: No internet

MichaelP — Tue, 07 Oct 2025 09:35:01 GMT

Hello @Deda,

Welcome to the Three Community.

It's a shame to hear that you've lost service.

To clarify, are you trying to purchase another data pack? If so, this wouldn't be possible when there is a data pack currently active.

You can purchase an add-on to tie you over if your allowances run out. However, as you've said your services have stopped working, I'd recommend checking our Coverage and Network Status page.

This might shed some light on what is causing the loss of service.

If you aren't able to find any clarity through the checker, please connect with our Pay as You Go team for some extra support.

Thanks,
Michael

Re: No internet

MichaelP — Fri, 31 Oct 2025 12:01:45 GMT

Hi again @Deda,

Just checking in with you on this - were you able to get this resolved? Or did you remain without service? Please let me know.

Thanks,
Michael