topic Re: Unable to receive calls in Network

Unable to receive calls

Gembabe1 — Mon, 06 Oct 2025 21:35:29 GMT

I recently changed from Giffgaff to 3. My number has been transferred and I am able to make calls. Unfortunately, I am unable to receive calls or texts. My Husband swapped at the same time and he doesn't have an issue. Looking through previous posts, it seems to be a "portal" issue. How long is this likely to last, as I am expecting an important message from my Dr's . Thank you.

Re: Unable to receive calls

MichaelP — Tue, 07 Oct 2025 10:19:03 GMT

Hi there @Gembabe1,

Welcome to the Three Community.

I can understand it's not great that your switch to Three hasn't gone through smoothly.

Are you still experiencing these issues today, with receiving calls and texts?

Please let me know, and if so, I'll advise of the next steps on how we can help.

Thanks,
Michael

Re: Unable to receive calls

MichaelP — Fri, 31 Oct 2025 12:08:13 GMT

Hi again @Gembabe1,

As I didn't hear back from you, I hope that you were eventually able to receive calls and texts since switching to Three.

If this has been ongoing since you ported your number, please let me know, and I'll look at how we can get this resolved.

Thanks,
Michael