topic Re: Intermittent problems making or receiving calls in Network

Intermittent problems making or receiving calls

Megmeghello — Fri, 20 Dec 2024 00:29:53 GMT

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.

Most of the time my calls will go through with no issues and then occasionally I will get a call and not realise until I receive a message saying I have a voicemail or a message from the person contacting me to ask why I haven’t answered. I never receive a notification for the missed call and find I can’t call them back when I try.
There is no error message no dial tone nothing and I will have signal the whole time. I can use data/wifi fine to facetime them back and can still receive messages.
I have turned off live voicemail but that hasn’t improved and there is sometimes a long delay between dialling and connecting. I am worried because if I need to make a call in an emergency and this happens at the time I will be completely vulnerable.

Re: Intermittent problems making or receiving calls

PeteG — Sat, 21 Dec 2024 16:25:09 GMT

Hello, Meg.

Oh, that's quite strange. I'm unsure what would be causing that to happen on a new phone. I'm assuming the last phone you had didn't have this issue?

It might be worth trying to complete a reset of the network settings, found within the Reset menu options on iPhones. This will ensure all network settings are optimal. If that doesn't help, I'd recommend trying to disable the Wifi calling feature on the phone in order to rule out any possible issues caused by that feature, then test again for a while.

Pete.

Re: Intermittent problems making or receiving calls

Pontypwllad — Thu, 30 Jan 2025 04:50:41 GMT

Hi there

My phone has been doing this for several months now 😡 It’s intermittent and happens when I’m connected to Wi-Fi. And found out this is also happen to close friends of mine, who are also with Three ! People have been ringing me , and getting an automated (Not my pre-recorded) message and sent to my mail box. And I’m getting a very strange method/way of having to try and access these messages (not through the normal way) And I can’t ring out… I then need to disconnect from the Wi-Fi switch to airplane mode for 10seconds , then call whilst still disconnected from Wi-Fi. This is not a Wi-Fi issue , this is to do with Three. Like I stated earlier , a close friend and her daughter (both with three) are having the same issues, which have been going on a good while. So please sort this out…

Mark G

Re: Intermittent problems making or receiving calls

Pontypwllad — Thu, 30 Jan 2025 04:55:42 GMT

PeteG

this is not very strange, this has been happening to me and close friends for several months now ! And I’m not getting any answers on the issue.

Re: Intermittent problems making or receiving calls

JonathanB — Mon, 03 Feb 2025 14:00:43 GMT

Hi Mark,

That's really odd that you've mentioned your Voicemail being different when this happens, do you mean Live Voicemail, as described in this article:

You mentioned the issue is intermittent, so it's not every time that you're connected to Wi-Fi, but you have been any time that you've noticed that you're missing calls?

Thanks,
Jonathan

Re: Intermittent problems making or receiving calls

Naf — Sat, 15 Feb 2025 20:03:23 GMT

Hi, I have the same issue and so does my daughter. We are both on three network. This started when three had the outage and no one could receive or dial. It seems that I am still unable to receive or make calls and have to revert to WhatsApp etc.

I have been with three for around 15years and when my renewal is up I’m taking g both my contracts to another provider, just had enough of three’s unreliability.

Im paying for a service that I am unable to use.

Re: Intermittent problems making or receiving calls

PeteG — Mon, 17 Feb 2025 10:45:30 GMT

Hi, Naf.

It's disappointing to hear you're having issues with calling.

Can you confirm which phones you are both using? Can you also confirm if you're always having the issue, like when you're out and about, or if it's specific to when you're home, or something like that?

Pete.

Re: Intermittent problems making or receiving calls

ClaytsUK — Wed, 19 Mar 2025 13:01:33 GMT

Exact same issue here

- incoming calls go straight to voice mail without ringing, but I can't call Voice mail because cant make any out bound calls, they jsut never connect.

Re: Intermittent problems making or receiving calls

JadeF — Thu, 20 Mar 2025 13:13:14 GMT

Hey @ClaytsUK

Welcome to the Three Community Page.

Sorry to hear that you're having this issue with making and receiving calls.

How long has this been going on? Can you confirm which phone you are using? Can you also confirm if you're always having the issue, like when you're out and about, or if it's specific to when you're home? Have you tried a reset of your network settings?

Jade

Re: Intermittent problems making or receiving calls

Sanali93 — Wed, 26 Mar 2025 20:59:02 GMT

This is also happening to me and has been for a week now iv rang multiple times they’ve told me it’s a problem with my phone but iv got my sim in another phone and im still having issues 🫠

Re: Intermittent problems making or receiving calls

JohnnyDT — Mon, 14 Apr 2025 23:47:57 GMT

Hi,

I’m also suffering from this very same issue that others are having. Today was the latest of suffering from the issue, and only knew again when I received a WhatsApp message asking why their call was going straight to my voicemail. I tried to call them back but was unable to do so, no dial tone, nothing! I had to put my phone in to flight mode several times for it to start working again.
The frequency of this occurrence appears to becoming more frequent.

This issue only started after your major outage in January. I had never had this issue until then but now is becoming a weekly issue.

I am on the verge now of moving my phone contract to another network provider.

Re: Intermittent problems making or receiving calls

JonathanB — Wed, 16 Apr 2025 14:28:39 GMT

Hi @JohnnyDT,

I'm really sorry to hear about the disruption this issue has been causing you. Can I check is this an issue when you're out and about or at home using Wi-Fi calling? Are you using an iPhone?

Thanks,
Jonathan

Re: Intermittent problems making or receiving calls

Sanali93 — Thu, 17 Apr 2025 06:38:26 GMT

Iv been having the same issues! Iv tried my sim in another phone and it’s still happening.

Re: Intermittent problems making or receiving calls

Pontypwllad — Thu, 17 Apr 2025 11:32:58 GMT

Is no one from three looking into this issue now? Or are all your heads still buried in the sand… I’ve resorted to turning my Wifi off when I’m not using to stop this problem… It’s a damn nuisance tbh…

Re: Intermittent problems making or receiving calls

PeteG — Fri, 18 Apr 2025 09:38:46 GMT

Have you tried turning off the Wifi calling instead of turning off Wifi? This should let you continue to use your phone without having to disconnect from Wifi.

Pete.

Re: Intermittent problems making or receiving calls

Pontypwllad — Fri, 18 Apr 2025 15:48:03 GMT

So that’s the solution to three’s issue is it ? Comes to something when you can’t find the fault causing this issue. Tried all afternoon on Wednesday to ring a friend , and she didn’t receive one missed call off me! And her employer had tried calling her too. And all because of the same issue. It’s really not good enough Three

Re: Intermittent problems making or receiving calls

Boss21224 — Sun, 11 May 2025 23:50:45 GMT

Problem is even if you reaset it and turn phone of and on agen 3 days latter it happens agen

Re: Intermittent problems making or receiving calls

PeteG — Mon, 12 May 2025 10:26:42 GMT

That sounds a bit like it's a phone issue rather than a network one. If you have a spare or backup phone, it might be worth using that for a while to test and see if the same thing happens there.

Pete.

Re: Intermittent problems making or receiving calls

Pontypwllad — Mon, 12 May 2025 11:22:13 GMT

Then please explain why it’s happening to my friend and her daughter, all of us are with Three, and I’ve had att the least 19 responses to my original post from other Three subscribers.. Is it there phones aswell ? I think not ! Try looking for the glitches within the newtwork please !

Re: Intermittent problems making or receiving calls

JonathanB — Tue, 13 May 2025 13:56:26 GMT

Hi @Pontypwllad,

Sorry to hear you're still experiencing these issues. I appreciate this must be really frustrating. Are you all using iPhones, and specifically having issues only when connected for Wi-Fi calling?

Have you downloaded the latest software update for all the devices?

Thanks,
Jonathan