topic Re: Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan in Network

Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan

NazRiaz — Mon, 27 Feb 2023 06:36:42 GMT

Hi I'm currently away on a holiday so I'm unable to get in touch with 3 customer services. Around 2 weeks ago I got a letter home of SIM plan renewal which had jumped to £25, was only paying £6 last year. Immediately I decided to request PAC code and leave for another network. However I then got email next day offering me a £6 monthly SIM deal.

I went on live chat and spoke to someone who then changed my SIM plan to £6.

2 weeks later whilst on holiday I've checked bank statement and £15 has been taken off from my account. I logged into my3 account and I am still on £20 SIM plan? What has happened to live chat promising me to change to £6 SIM plan?

I cannot cancel my SIM plan as the outstanding charges are ridiculously nearly £200.

I feel so disgusted and cheated by 3 network.

What are my options to leave 3 without paying £200 and keep my old number because I haven't used any of the minutes, texts or data since I'm away on holiday.

Thanks

Re: Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan

sc1999 — Mon, 27 Feb 2023 07:03:47 GMT

Hi, it's possible that you have been charged for 3 weeks under your previous contract and the new one starts from the date you agreed your new contract. I don't know how long it takes for 3's system to show the change. Enjoy your holiday and speak to customer services when you get back.

Re: Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan

Anonymous — Mon, 27 Feb 2023 16:21:24 GMT

Insist that they email you transcripts of the Live Chat.

And/or

Contact the complaints team