topic Poor network in Network

Poor network

AJ147 — Sat, 18 Oct 2025 18:51:04 GMT

Would anyone from 3 like to explain this? And I dont mean the same old message I get everytime I'm on here, so fed up of being lied too, it's about time for there to be a compensation claim against their terrible service

Re: Poor network

PeteG — Sun, 19 Oct 2025 10:02:55 GMT

Hello there.

To get specific technical advice about what's contained within your screenshots, it would be best to speak to the support team through chat or by calling.

While there is a few of the Three team here, we're not a technical team, we moderate the forum. We have no access to your account or the diagnostic tools needed to determine why your speeds are so slow. It could be congestion, a fault on the network, a fault with the account, a fault with the device, a fault with the SIM, or a combination of these things.

I'm hopeful the team will able to provide some advice about what's going on.

Pete.

Re: Poor network

TonyR1 — Sun, 19 Oct 2025 15:25:59 GMT

I have a similar problem with Three going on for a year now. And every time they say they are working on the mast and it will get better it gets worse. I can see the Three mast 500m away in a clear line of site and yet I have a signal strength on 4G of -120dBm which is unusable. I wouldn't bother following their suggestion above of speaking to their support team. I have had nothing but unfulfilled promises from them. And every time I ask them to escalate it and to contact me by email I get messages that they have tried to phone me but couldn't get through. Like derrr.... 🙄