topic Re: Unable to receive calls or texts in Network

Unable to receive calls or texts

Zunaid — Tue, 28 Feb 2023 10:16:38 GMT

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show correctly on my Three account.

I have chatted to advisors online and they have been helpful, told me this is being looked into, but couldn't give any further details or timescales and I am just a bit concerned I may be missing important calls and texts, just wondered if anyone could shed further light on this?

TIA

Re: Unable to receive calls or texts

3Gcouk — Tue, 28 Feb 2023 12:56:30 GMT

Do you have an iPhone or Android phone?

Re: Unable to receive calls or texts

Zunaid — Tue, 28 Feb 2023 13:44:47 GMT

Hiya thank you for the reply, it's an android, however it has just been sorted as I received a text a moment ago

Re: Unable to receive calls or texts

JonathanB — Wed, 01 Mar 2023 14:03:46 GMT

Hi @Zunaid,

Glad to hear this is sorted. It sounds like this was probably a "split port". Most often this is caused by an issue with receiving or installing important files from the network you've left. So your number was set up for sending messages and calling with Three, but when someone called you their network was most likely still trying to reach the now disconnected Lyca line.

Fortunately this is rare, but when it does happen our porting team work with the original network's porting team to fix the issue as quickly as possible. As we had to work with a 3rd party team this may explain why colleagues were reluctant to give timescales.

I hope this didn't cause too much disruption, and that you didn't miss too many calls in the interim.

Thanks.
JonathanB

Re: Unable to receive calls or texts

Just_me — Wed, 31 May 2023 21:34:48 GMT

Hi how did you sort this as I'm currently having the same problem as we speak

Re: Unable to receive calls or texts

JonathanB — Thu, 01 Jun 2023 08:30:03 GMT

Hi @Just_me,

I've sent you a reply to your PM to direct you to more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Unable to receive calls or texts

owen1987 — Sat, 03 Jun 2023 16:34:01 GMT

This is happening for me also, just switched from Vodafone - haven’t been able to receive calls or texts for 4 days now, any advice 🙂

Re: Unable to receive calls or texts

anab — Thu, 08 Jun 2023 19:48:30 GMT

Hi Jonathan, same issue here and unfortunately I’m locked out of WhatsApp on the new phone too and can’t install it without a working sim. Could you please help? Thanks.

Re: Unable to receive calls or texts

anab — Thu, 08 Jun 2023 19:58:21 GMT

Hi, I’m having the same issue and was wondering how long it took to get it sorted on your end? I’m on day 4 now and getting worried… Thanks!

Re: Unable to receive calls or texts

Welshy2023 — Sat, 10 Jun 2023 22:30:42 GMT

Just joined 3 from ee not able to receive text or calls either everything else work , what's the fix for this

Re: Unable to receive calls or texts

JohnD — Mon, 12 Jun 2023 07:11:27 GMT

Hey @anab

Really sorry about this! Is this problem still ongoing?

Have you been able to speak with anyone to get this looked into? If you're still needing some assistance, would you be able to give us some more info, you've mentioned not having a working SIM.

When you've initiated your contract with Three, a SIM would be sent pre-activated and would have a temp number while the port is being processed so you should be able to use this. Are you able to make/receive calls and texts?

Thanks

John D

Re: Unable to receive calls or texts

Barbarab6980 — Thu, 15 Jun 2023 12:05:46 GMT

I have ported from GiffGaff and have the exact same issue. What do I need to do

Re: Unable to receive calls or texts

MrsB — Mon, 19 Jun 2023 07:42:56 GMT

I'm having the same issue, transferred from Vodafone. Please could you direct me to where I can solve issue? Thanks.

Re: Unable to receive calls or texts

Sarastagg — Fri, 23 Jun 2023 15:41:49 GMT

How did they resolve this

Re: Unable to receive calls or texts

Sarastagg — Fri, 23 Jun 2023 15:43:12 GMT

How did you get this resolved??

it’s been a week for me

Re: Unable to receive calls or texts

Sarastagg — Fri, 23 Jun 2023 15:43:34 GMT

Did you resolve this it happened to me

Re: Unable to receive calls or texts

Sarastagg — Fri, 23 Jun 2023 15:43:46 GMT

Did you get it to work

Re: Unable to receive calls or texts

satishk — Tue, 27 Jun 2023 12:25:03 GMT

Hello,

It's been a week not receiving call or text, since ported lyca to 3 mobile. I have raised a query, and had a replacement SIM card but the issue has not been resolved.Thanks.

Re: Unable to receive calls or texts

Natashany — Thu, 06 Jul 2023 20:57:57 GMT

I have the same problem after switching from Vodafone.

Re: Unable to receive calls or texts

ABC — Mon, 10 Jul 2023 20:55:52 GMT

Please help. How do I get help for this problem? I've tried on the chat on ThreeUK but no-one was able to direct to the porting team. What do I have to do or say?