topic Re: WiFi calling not working in Network

WiFi calling not working

Dornie — Thu, 12 Jun 2025 14:02:20 GMT

i depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.

ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned in some posts. Phoned Three but they said it’s nothing to do with them.

It’s a iPhone 14.

any help?

thanks

Re: WiFi calling not working

Paddiewack — Thu, 12 Jun 2025 14:22:10 GMT

There was an issue with a carrier update which has now been resolved. If you go into the settings menu general/about then scroll down to network provider and it should say Three 64.2. If it says Three 64.1 simply tap it and it should offer you an update. Accept the update and that will then solve your problem.

Re: WiFi calling not working

Mark58 — Thu, 12 Jun 2025 21:50:54 GMT

Thanks Paddiewack, worked a treat, much appreciated 👊

Re: WiFi calling not working

monjibza — Mon, 04 Aug 2025 16:55:56 GMT

I recently have issue wifi calls, i am using iphone 13 and ios 18.5 but seems hardly can take incoming call or dial outgoing call

Re: WiFi calling not working

monjibza — Mon, 04 Aug 2025 16:57:42 GMT

I am using iphone13 and IOS 18.5 but recently i keep having issue with receiving incoming calls / outgoing calls with wifi call, is that a norm?

Re: WiFi calling not working

JonathanB — Tue, 05 Aug 2025 11:18:15 GMT

Hi @monjibza,

Sorry to hear this, so just to clarify calls are working fine when you have 4G/5G signal showing, but if you're on Wi-Fi calling what happens? Do the calls fail to connect, are you receiving call notifications, or can you explain a little more?

There was a Wi-Fi calling issue a few weeks ago, did you check out @Paddiewack's advice below to make sure your carrier settings have updated?

Thanks,
Jonathan

Re: WiFi calling not working

ElleMass — Thu, 23 Oct 2025 05:07:02 GMT

Hi there,

I am having the same issue as above - calls going straight to voicemail when I am at home and Wi-Fi connected. Have poor reception at home so rely on Wi-Fi but missing important calls.
I actually bought a new phone as I thought the issue was with my old phone but the issue has persisted.
I checked as instructed above and actually have ‘three 65.0’ listed as my network provider. Any suggestions? Have also called three and gone through all of the suggestions they made to no avail. Interestingly they didn’t mention the solution suggested here which seems to have worked for some.

would appreciate any advice, thanks!

Re: WiFi calling not working

PeteG — Fri, 24 Oct 2025 09:33:18 GMT

Does the issue happen on all Wifi networks? Which Wifi provider are you using?

Pete.

Re: WiFi calling not working

stanw21 — Fri, 24 Oct 2025 21:32:01 GMT

I have this same issue too. What area are u in? I’m in tower hamlets and my post code shows a service outage in my area on their network coverage checker. Three customer support said it’s an ongoing issue they’ve had for a while, they told me they’d update me but never did surprise surprise.

Re: WiFi calling not working

Cymro1951 — Sat, 15 Nov 2025 11:07:12 GMT

I have been having the same problem with no wi-fi calling after 8 years of working fine. I have followed your instructions and it says Three 50.1. When I tap it just changes to IMS Status Voice & SMS. This is the first time I've used this forum so I don't know how it works. DW

Re: WiFi calling not working

Paddiewack — Sat, 15 Nov 2025 11:19:27 GMT

It’s obvious that your carrier settlngs are out of date which is preventing you from using WiFi calling ! Normally when you tap on network provider if there’s an update (which there certainly is as we’re now up to Three 66.0) you are given the option to accept the new settings and away you go. My suggestion would be to reset your network settings which you can do from your phones menu. It should then restart with updated settings.

Re: WiFi calling not working

Cymro1951 — Sat, 15 Nov 2025 13:44:24 GMT

Thanks for your reply. Unfortunately, this doesn't work. I had done the same last week and just tried it again now. Same thing happens. I click on network provider which says Three 50.1, it changes to IMS Status Voice & IMS, I click on that and it goes back to Network Provider Three 50.1. If I scroll further down to Network Provider Lock No SIM restr.... and click on that, nothing happens. I have used this SIM and iPhone SE software version 15.8.5 Serial Number DX3V417BHTW1 for the last 3 years on wi-fi calling with no problems. It works perfectly 4 miles away so the problem is only with wi-fi. Thanks

Re: WiFi calling not working

Paddiewack — Sat, 15 Nov 2025 13:58:13 GMT

Go to the settings menu of your iPhone and click on general. Scroll all the way to the bottom of the page until you see the word reset ( it might say transfer and reset depending on which version of iOS you’re running) and click on the word reset. Then you’ll get a sub menu where you need to click on RESET NETWORK SETTINGS. This will erase all your current settings and your phone will restart with the latest settings. A word of caution it will also erase your WiFi passwords so you’ll need to enter them again. I see no reason why this action won’t fix your problem,

Re: WiFi calling not working

Cymro1951 — Sat, 15 Nov 2025 14:39:19 GMT

Thanks. I do this exactly, I've just gone through it again for the third time. It says it's taking me back to factory settings. When I restart, enter password, still 50.1. Auto updates says iOS 15.8.5 iOS is up to date. I have one bar at present, but often it goes no network. Thanks for your patience.

Re: WiFi calling not working

Paddiewack — Sat, 15 Nov 2025 14:44:05 GMT

Then I’m sorry I’ve run out of ideas. This worked for me and my other half on separate occasions.I can only direct you to customer service.

Re: WiFi calling not working

Cymro1951 — Sat, 15 Nov 2025 15:44:05 GMT

Thanks for your effort. Customer tech have so far failed, as have Apple. I'll try EE on Monday.

Re: WiFi calling not working

webblewitch — Wed, 19 Nov 2025 19:04:18 GMT

Hi…I’m also new to this forum game and have exactly the same issue as Cymro 1951 with the same result when I follow your earlier instructions. I’ve now also done a network reset but still get 50.1. My WiFi calling has been fine for 9years and I also rely on WiFi calling. I’ve rung 3 and this does seem to be a problem, but all I get is that they will update me within 7days. Why can’t this stuff just work!

Re: WiFi calling not working

Paddiewack — Wed, 19 Nov 2025 19:16:20 GMT

I confess I don’t understand why your device is seemingly stuck on 50.1. The advice I gave Cymro 1951 worked for both my other half and myself but in reality the update should be visible to you when you tap on network provider. We’re now at version 66.0 so it’s clear why your WiFi calling isn’t working but other than the suggestions I’ve already made I can’t advise you any further and I’m sorry about that.

Re: WiFi calling not working

webblewitch — Wed, 19 Nov 2025 19:42:59 GMT

Thanks anyway for your efforts, your info has helped me understand the issue more. At least I kinda know what say to 3 when they (no doubt) come back and say it’s not their fault….. clearly it is!

Re: WiFi calling not working

Paddiewack — Wed, 19 Nov 2025 20:13:49 GMT

Good luck in getting it sorted.